Be an entrepreneur or a politician?

Let your children decide on their employment choice

Most parents in their fifties are looking at retirement options when their children starts looking for employment after their studies. There is this transition moment in our family circle of life where the baton of employment, career or business is being passed to the next generation.

The older generation after 30 years of slogging, looks forward to easier passing of days without the responsibilities and worries whilst the younger generation looks forward with optimism and high hopes of securing a good career ahead.

As an entrepreneur with businesses and investments, my natural instinct is to rope them into the family business, if any, as any typical old generation Chinese businessman will do. But I made up my mind some 7 years ago when my first born started his A Level, that my children will make their own choice whether they will prefer to seek employment elsewhere or participate in the family business. It will be their choice and decision and I will support whole heartedly whatever decisions they will make. 7 years later, I still have the same conviction.

I had this feeling that the business world and environment will be much different with all these globalization and technological advancement and the businesses that I was in will be operating in a much more competitive and disruptive world order. This has proven to be true.

The traditional brick and mortar businesses are under tremendous stress to keep up with new disruptive technologies and new business ideas.

My children will have to learn new skills and insights and they definitely will not be able to learn from my traditional family business unless I had instituted changes to my existing business to join the new business order. But I did not know how.

So it is better that they decide on their choice of employment in whatever industries they choose as long as they are working for a forward looking company who is able to embrace the new technological changes that is changing the business order across the global markets. And if they do decide later after some years of working experience to venture out as an entrepreneur, I will also support them wholeheartedly.

Assuming they are up to it, with the right attitude and skill sets.

Not everyone is capable of being a ‘successful’ entrepreneur. It is easy to start a business, call yourself a founder and entrepreneur but chances of being successful is limited to the capable few. For most cases, you are better off building a good career in a good organization rather than struggling in a small scale business for the rest of your life.

If you planned to be an entrepreneur, just make sure your business potential is scalable to a size that will earned you nett, double what you would be earning in a good job. Or else it will be a waste of time. The thrill of being your own boss wears thin over time when you are not doing well financially.

I have many friends who have done very well in their corporate careers and they seem very happy when we do meet up. They definitely look younger than me, with less stressful lines, a radiant and happy face. Compared to my aged face filled with worried lines and scars of agony suffered through the years. Was it worth it?

With the wisdom of hindsight, I am now able to advise my children on their decision making process on whether they should be a corporate suit or to go on their own. My only guidance to them is whatever choice they make, just ensure their actions are productive and contribute towards the well being of the economy. Don’t be lazy, do good where you can and be as good as you can be. Then start a family. Circle of life starts again.

The only career that I totally discouraged my children from is the job of a politician. Good politicians are hard to find nowadays. Since integrity left the politicians, good virtues and honesty followed. What is left is a shell of a conniving and corrupted politician using whatever means they can to stay in power supposedly representing the people’s interest.

All over the world, the politicians together with religious and racist bigots have caused total mayhem to our daily lives. People are divided by race, religion and skin colour. Nothing makes sense anymore. Throw in lots of money into a politician’s hands and we have absolute corruption across the ranks. Cash is king. Everybody can be bought. And I mean everybody.

What is really sad is the complete breakdown of morality and integrity of the human politician. Where he suffers no shame when he is openly corrupted. When he can sleep well even though he has done many evil things destroying the moral fabric of the society which he swore to protect. I have nothing but despise for these toxic politicians.

The few genuine politicians who stand up their grounds to all are few and far between. Eventually, they too will engulfed by the all pervasive influence of corruption.

To the younger generation joining the working community, my only advice is to pick a job that fits your personality and your skill sets. Make sure you enjoy the job. Get some proper working experience under your belt and you can evaluate your options in a more leisurely way.

You will know when there is a calling for you to become an entrepreneur. You will be unhappy with your job, your bosses irritates you, there is a burning desire that has just lighted up in your belly, a brilliant idea suddenly appeared and you feel that you are now ready to be an entrepreneur. Are you?

From experience, it takes a long time for an entrepreneur to make big fortune. If you do not have the patience, I recommend you a job that makes money faster than an entrepreneur.

Be a politician.

 Source: Tan Thiam Hock, On Your Own/Starbizweek

The writer is an entrepreneur who hopes to share his experience and insights with readers who want to take that giant leap into business but are not sure if they should.

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Building billions with $3.40

Global vision: Tiong hopes his food products and ships will be seen in all corners of the globe.

Sarawak’s tycoon Datuk Tiong Su Kouk learned from a young age that wealth and success comes only from tried and tested hard work.

AT his gala birthday party on Sept 27 in Sibu, Sarawak’s tycoon Datuk Tiong Su Kouk was inundated with loud praises and exclusive gifts from business partners, Chinese associations and relatives from near and afar.

But the well-crafted gift of “Three dollar notes and 40 cent coins” from Tiong’s 2,000 ­employees in his listed company CCK Consolidated Holdings Bhd was the one which stood out among the glittering jewellery, bright Chinese paintings and flattering messages.

The four rusty copper coins and three one dollar notes bearing Queen Elizabeth II’s portrait, which were legal tender in 1950s British-ruled Sarawak, symbolise the beginning of Tiong’s rags-to-riches story.

The astute businessman is known in Sibu to have built up his huge business empire from a mere $3.40 at the tender age of 14.

Tiong, 73, is one of the top five tycoons in Sibu, which is famous for “nurturing” Malaysia’s top timber businessmen of the Foo Chow clan. The clan’s ancestors braved rough seas to land in Sibu to open up virgin jungles in 1901.

But unlike other tycoons, this Foo Chow who loves to sing the Mandarin song Unity is Strength at gatherings, began his career at a wet market selling fish and prawns.

The National Hawkers Association of Malaysia, which took pride of its own fellow hawker’s success and generous donations, has crowned Tiong “The Father of Hawkers”.

“I came from a family of nine siblings. We struggled with the meagre income from my father’s fish stall. So, when he was offered a manager’s job elsewhere, he told me to take over his stall and passed me $3.40 in a sachet,” says Tiong at Sibu’s CCK headquarters, which houses a large photo gallery of his achievements in the past 50 years.

Humble beginnings: The four rusty copper coins and three one dollar notes bearing Queen Elizabeth II’s portrait, which were legal tender in 1950s British-ruled Sarawak, symbolise the beginning of Tiong’s rags-to-riches story.

“I was a bit bitter then. Why choose me among nine and make me stop schooling at 14? Perhaps it was because I was a fast and hardy rubber tapper (from age eight to 14). But looking back, it was a blessing in disguise. I am the ­greatest achiever in amassing wealth. I might not be where I am today without making a sacrifice early,” adds Tiong in Mandarin, at a three-hour interview with the Sunday Star..

After netting success in fish trading, Tiong went into the frozen seafood business at the age of 27. His seafood products are still a common sight in the market and supermarket till today..

Ten years ago, he ventured into the poultry industry and prawn farming. His food products have entered other areas in South-East Asia, China, Australia, even Europe and the United States..

Apart from the food business, grouped under CCK listed in Bursa Malaysia, Tiong ventured into boat-building some 40 years ago under the name Nam Cheong. Today, this Singapore-listed company is a leading global marine player and Malaysia’s largest builder of offshore support vessels (OSV)..

Under his privately held S.K. Tiong Group of Companies, Tiong has a hand in housing and commercial property developments worth over RM2bil in the country. This group is also an agent for national car Proton and various brands of beverages in Sibu..

Recollecting his early days, Tiong said he used his “two hands and brains” to do business. He was perhaps the first fishmonger to “customise” service for his customers to suit their needs. This was perhaps why within a short time, the young fishmonger became the biggest seafood trader..

Remembering his roots: Tiong giving donations in Minchiang, Fuzhou, where his ancestors came from, in 1986.

With success came recognition. For the past 20 years, Tiong has been an active community leader, holding top posts in many associations. He headed the Sarawak Chinese Chamber of Commerce and was deputy president of the Associated Chinese Chambers of Commerce and Industry of Malaysia (ACCCIM). He was also a member of the Government’s special economic consultative council when Tun Dr Mahathir Mohamad was prime minister.

Tiong, known for his business acumen, is seen as a good boss. He showed compassion to his staff who did not have a roof over their head in Sibu, and sold them houses at cost price. His name also appears in many charitable bodies.

Tiong was conferred the Panglima Jasa Negara, with the title “Datuk”, by the King in 2001.

The friendly and unassuming businessman, who describes himself as “happy as an angel”, shares his success recipe and life philosophies. Below are the excerpts:

How did you break away from the wet market?

I worked very hard, 16 hours a day for 12 years in the wet market. So when a foreigner recently asked me which university I graduated from, I said: “Market University.”

In the market, I customised my service. When someone wanted to cook curry fish for a family of four, I would pack the right type of fish for her. When I delivered the fish to her home, it came with curry powder and vegetables.

But as fresh seafood gets stale fast, this trade could only expand to a limit. So I went to Japan to learn the food freezing technology. I started the first frozen seafood outlet in Sibu at 27. It was tough selling. People said frozen foods were stones, not edible. For three months, there was no business. To win customers over, I gave them (the food) for free. I said: “If edible, come and buy. If not, you can forget me.” After that, there were no more issues with frozen food.

Please talk about your food ­business and CCK.

My food products are sold in Malaysia, Australia, Hong Kong, Europe and the US, among others, via more than 70 retail outlets. My target is to have at least 100 outlets. I am also importing food products.

In terms of food processing, I have two factories in Indonesia and a chicken meat processing plant. I have a large prawn farm in East Malaysia and we export frozen prawns and related products.

Birthday joy: Tiong with his wife at his birthday celebration in Sibu on Sept 27.

The current slowdown has affected our business slightly, but not much, as food is a necessity. The share price of CCK at around 75 sen/unit is low but as the company is solid, I am not concerned. I don’t buy or sell CCK shares.

(CCK posted a net profit of RM5.75mil and revenue of RM245.53mil in the first half of ­calendar year 2015. Its net asset per share stood at RM1 as at end-June 2015).

How is Nam Cheong Ltd doing?

Orders for shipbuilding have been hit by the plunge in crude oil price.

Some customers have delayed their buy orders but none have cancelled their orders. During this period, we have to be understanding towards our customers. Due to bad market conditions, we may hold back any expansion plan.

However, I believe 2016 will be a better year for Nam Cheong, as the market is likely to improve in the first half of 2016.

(Nam Cheong posted revenue of RM518.9mil and net profit of RM49.8mil in the first half of this year.)

Please tell us more about your property investments.

I have never encountered any major failure in my property investments in my buy-low sell-high strategy. Currently, I have housing and property development projects in the peninsula and Sabah and Sarawak.

During 1997/98 Asian financial crisis and 2008 slowdown, I picked up cheap deals. When I could make reasonable gains, I let go. Before the current down cycle struck, I had sold a property project in Iskandar Malaysia. I am holding back on my hotel project in Danga Bay, Johor Baru.

Fruit of his labour: Tiong and his family are all smiles at his home in Sibu.

But my commercial projects in Kuching, Kota Kinabalu, Miri and Johor Baru will go on because there is still demand.

I think property prices have not hit bottom yet. We may see the bottom in one to two years.

I have plans to list my property business. We need to face pressure in order to progress and work efficiently. When we list our entity, the management will be centralised, we will have to be more disciplined, transparent and accountable.

Like in the case of Nam Cheong, we had to comply with rules on corporate governance. I am proud that Nam Cheong won the The Most Trans­parent Company award (in foreign listing) in 2013.

What is the recipe for your ­success? Did ­connections and ­politics play a part?

I work very hard. I am sincere and trustworthy. Hence, professional bankers trust me and give me financial support. As a businessman, I have also shown that I am sharp, able to make the right decision and act fast.

As a boss, I am lucky to have the strong support of my staff. They treat the company like their family. Every year, they celebrate my birthday. I am very touched by their gesture. I remember during the anti-Chinese riots in Indonesia in 1998, the staff there put up a 24-hour vigil to protect the factory.

I daresay my business has largely depended on our own hard work – not politics, though I have friends who are influential politicians.

For chicken farming, you have to start work at midnight. And in shipbuilding, it is work 24 hours. You have to follow the rules of work, not politics. Businessmen cannot rely on political support too much. It is too risky to do so.

And as a person with little formal education, how do I overcome obstacles? I hire the right people to help me. Some are experts with doctorate degrees. Their advice help turn me into an expert like them. With these people around, I have become a Zhuge Liang (the legendary genius and military strategist who masterminded the rise of Shu Kingdom in the Romance of Three Kingdoms).

What are your greatest ­achievements in life and business?

In life, my greatest achievement is having my family living harmoniously together. I enjoy reunions with my siblings and friends.

In community service, I am proud that I was the first Foo Chow in the world to become president of the Foo Chow associations at the local, national and world levels simultaneously. I am also proud that I spearheaded the construction of the World Fuzhou Heritage Gallery in Sibu. It is the first such gallery outside China and it houses antiques and exhibits depicting the history of the Foo Chow in Sibu, their early hardship, customs and culture.

In business, I am glad to have two listed companies and see my staff working happily. A few years back, when I moved house and offered to sell my old house to any staff without a house, there was no taker. Every­body has a house. That was one of the happiest moments in my life and also my pride.

Since 1986, I have donated millions to help the financially backward Foo Chows in China. This was the wish of my late father.

Is there any advice you wish to give to young entrepreneurs?

There is no golden advice. Just do it. Build your brand name. Don’t be afraid of failure. As the Chinese saying goes, failure is the mother of success. Once you earn the first pot of gold, the next is easy to come by.

Who will be the ­successor to your ­business empire?

Whoever has the most wisdom and best performance will take over the lead role. Although as a Chinese, I am inclined to follow the Chinese custom and tradition of handing over the baton to the ­eldest son, this may not necessarily be the case. It’s all based on merit.

I have three sons and a daughter. My sons, as well as my son-in-law, are in CCK and Nam Cheong taking up important positions. They will be judged by their performance. But they should know that whoever takes over the leadership, he will have to face the greatest pressure and responsibility while enjoying the most prestige and happiness.

As a successful ­businessman at 73, what else would you want to do?

I still have to do some work for ­society. I am doing a lot of charities. About 19 years ago, I set up a RM10mil foundation to help schools, poor students and the under-privileged. I plan to give out more as helping people makes me happy. But business-wise, I still have a vision. I like to look out at the world from my Singapore office. I hope one day my food products and ships will be seen in all corners of the globe.

BY HO WAH FOON

Do People Really Make a Living Doing What They Love?

 We Found Love (Photo credit: Wikipedia)

Life is funny; when you’re in the moment, you have no idea where it’s going to lead. I’ve learned that you just need to trust yourself and stick to what you believe in and — most importantly — what you love.

If someone had told me 10 years ago that by the age of 29, I would have already owned three businesses, I would have laughed. But standing here now, I know that if you work hard and really believe in what you’re doing, the path will present itself. It might not be what you originally pictured, but that won’t make it any less exciting and rewarding.

When I turned 18, I had the option to go straight to college or continue with equestrian jumping, an activity I had been passionate about for practically my entire life and one which I was sure I could turn into a career. Many people told me that it was in my best interest to go to school, but I knew deep down that school wasn’t for me at that moment. So I continued to ride and compete.

Four years later, I had competed in World Cup Qualifiers as well as internationally, exceeding expectations with lots of hard work. I also had my first business — training young riders and buying and selling horses from Europe to the States. Looking back, this was an irreplaceable period of my life — if I hadn’t trusted my gut, I wouldn’t have gained this experience that helped define the person I am today.

After six years with the horses, I decided it was finally time to go back to school. While attending the University of Miami, I had the opportunity to open my own boutique fitness club. Again, I would never have imagined this scenario for myself, but it was the most amazing experience, and I loved every second of it. Managing and owning a health club was a great learning experience and I took so much away from it.

So here I am, 10 years later, and now I’ve started a fashion technology company called LoveThatFit. The idea came as a result of experiences garnered from owning my past two businesses — from the struggles that both my clients and myself have had with online shopping. Until now.

Here are 3 things I did to to make this solution a reality:

1. Believe. When you first see the solution to a problem in a way that has not been done before, be prepared for negativity. Take it all in, but believe in your idea and know that just because it is “different” or “new” does not mean it cannot be done.
2. Talk. When I first approached people with my idea, they told me to keep it to myself or else someone was going to steal it. However, I found that talking it out with people not only helped my idea become real, but also opened up the door to resources that helped accomplish my milestones.
3. Research. Of course, you must do your research on your competition, market, and concept, but you should also do research on the people you start to surround yourself with. I received a lot of pressure to have certain people on board, like a CTO. So I did, but it turned out to be a bad fit because I rushed it. Take the time to find the right people to join your venture, and make sure they add value to your team. Research their background and those they’ve worked with previously. Doing so early on will pay off in the long run.

No matter what happens, take something from each of your successes and failures and find the key aspects to learn from. Keep your drive and discipline alive, because those are priceless qualities in every industry. Be open to new ideas and dive in. Fear solves nothing, but enthusiasm and curiosity manifest thoughts and ideas into something that is larger then life. When you take the leap into entrepreneurship, I can’t promise it will be easy, but it will take you to places you’ve never even dreamed of.

Courtesy of YEC  Women, Forbes Contributor
Gina Mancuso is the founder of LoveThatFit, and a seasoned entrepreneur with genuine, proven skill for growing businesses. A professional equestrian at 18, she parlayed her success in the ring (she made it to the Olympic trials) into success in business. She bought and sold horses internationally, doing over a half million in revenue on profit margins frequently approaching 80%.

via YEC Women, Forbes Contributor

Co-Founded by Natalie MacNeil and Scott Gerber, YEC Women is an initiative of the Young Entrepreneur Council (YEC), an invite-only nonprofit organization comprised of the world’s most promising young entrepreneurs. The YEC recently published #FixYoungAmerica: How to Rebuild Our Economy and Put Young Americans Back to Work (for Good), a book of 30+ proven solutions to help end youth unemployment.

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From Idea to Business: Persistence is Critical

In honor of Entrepreneur Month, today’s column is an excerpt from my newest eBook, The Characteristics of a Successful Entrepreneur, premiering on Amazon this week.

There is no impediment that seems too great for a successful entrepreneur

Persistence is a vital characteristic of successful entrepreneurs. Driven by an indomitable spirit, successful entrepreneurs never give up on their dreams of building a viable business. There is no impediment too great. This unflagging attribute is a key characteristic of triumphant business builders.

Entrepreneurs face and tackle bewildering and potentially catastrophic situations. They possess courage, hope and a deeply held belief that they can survive the moment and continue to prosper. Personal strength, greatness, self-confidence, maturity and wisdom are by-products gained through unfathomable adversity. It has been said that men become great mariners when sailing on troubled waters, not calm seas. The same axiom applies in the business world.

Serious hardships may be financial in nature. They might also be employee-, client-, vendor-
 or investor-based. They may arise through human error or market conditions. I can see, in
 my mind’s eye, the depressed face of an entrepreneur who can’t make payroll or has just lost a substantial client. I can sense an owner’s profound frustration upon learning a product has failed and there is a lawsuit to manage. We can empathize with a founder’s pain when there has been a fire, theft or betrayal. Consider the emotions felt with the death of a spouse or key employee. These occurrences are severe, somewhat common, and require a powerful and thoughtful response.

During my forty years in business, I have experienced several situations that elevated my blood pressure and caused sleepless nights. They were emergencies that had to be resolved or the business would fail. I can recall with clarity, in the early days of MarketStar, a small technology client in Canada that would not send payment for the services we had rendered. Cash from the client was critical to our continuance as a startup company. We had to have the money the client owed us to survive. I repeatedly called the client’s president. I sent multiple messages via fax. He would not respond to my pleas. I was desperate. I wondered what I should do.

I decided to fly to Vancouver to meet him at his office, unannounced. He was startled to see me. “I’m here to collect payment,” I said. “I won’t leave until I have a cashable check for $50,000 in my hand. I will sit in your office as long as it takes.”

A few minutes later, I had what I had come to obtain and returned home satisfied with my actions and the results. Gratefully, MarketStar would not be added to a long list of defunct businesses. A treasured personal motto learned in my youth served me well: when the going gets tough, the tough get going.

For some heavy-laden founders, the obstacles are insurmountable and they quit. The dream they pursued comes to an inglorious end. As I visit with former entrepreneurs I have learned that immobilizing doubt and fear rule their thinking. They become paralyzed and unable to act. Disheartened, they feel helpless. They can see no good options, no appropriate answers to their state of affairs.

Having started and failed at four startup businesses myself, I can authentically sympathize with their dilemma. In many cases, the best decision is to turn out the lights and close the doors. For dedicated and persistent entrepreneurs, business failure teaches invaluable lessons — lessons that can be applied in the next venture. Entrepreneurship is a lifestyle; it’s an everlasting journey.

Most successful entrepreneurs have started and stopped several ill-conceived enterprises. I know of only a few lucky executives who have launched an award-winning business in their first try. Most of us need multiple attempts. We are, by nature, persistent souls.

If you plan to start your own business or you run one now, may I provide a few suggestions to help you when the going gets tough?

1) Don’t panic. Don’t give up. Be at peace. Have faith. Know you will develop an answer.

2) Take time to ponder and understand the situation. Obtain all the facts. Find out what happened and why.


3) Consider every option and every possibility to solve the problem.

4) Invite a trusted mentor to advise you on the matter.


5) Engage employees who can help.


6) Make a decision, then act.


7) Evaluate the results. If they are unsatisfactory, try something else.

Great leaders are survivors. They have weathered life’s stormy seas. They have moved heaven and earth to accomplish their business goals. They will never give up.

Alan Hall, Forbes Contributor

Speaker, author, investor and catalyst for entrepreneurial growth.  

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Is venture capital model no longer working?

The money manager mentality also meant that VCs became risk averse

KUALA LUMPUR: An expert on venture capitalism is of the opinion that the venture capitalist model is broken.

NOT BEYOND REPAIR: Green believes that the VC model is broken but it can still be fixed.
 
Jordan Green, chairman of the Australian Association of Angel Investors, said the latest generation of VCs has not been delivering results.

"Up until the mid-90s, VCs could reap a double digit return on investment on the companies they invested in," he told Bytz on the sidelines of the Asian Business Angel Forum (ABAF) 2012 here.

Green said today's VCs fail to do better than their predecessors because of their money manager mentality, and they aren't capable of advising entrepreneurs on how to viably commercialise their products.

"Venture capitalism predicated on the idea that people in the VC firm would be able to help the startups they invest in to grow effectively. But you need to have business experience to do this, " he said.

According to Green, many of today's VCs have the academic qualifications but not the experience of having run a business.

This situation arose when VC firms started to institutionalise, to give themselves bigger funds to work with, he said.

However, as the establishments got bigger, there was not enough qualified people with the right business experience to hire.

"As a result, those without any entrepreneurial skills could not properly help the startups move forward," Green said.

"And the money manager mentality also meant that VCs became risk adverse and would only fund startups when they started being profitable. This created the 'VC gap.'"

The gap is where entrepreneurs have difficulty getting funding between starting up and starting to show profitability - the period when VCs are most needed.

Green believes investing in a business requires empathy, and is not merely an intellectual exercise.

Malaysia is moving in the right direction by starting angel investor networks because this will give startups here an alternative to VCs when they need funding for their fledgling products and services, he said.

"Angels are actually replacing the VCs of yore. They are the experienced business people who can advise entrepreneurs on how to bring their products to greater heights," Green said.

The Malaysian angel investor network is still young, with two known agencies - the Virtuous Investment Circle and Pikom Angel network. Another is set to emerge later this year and is called the Malaysian Angel Business Network.

However, Green said, the VC model can still be saved if venture capitalism returns to its original investment model.

He said this will require braver institutional investors and a better understanding of how VCs should work.

"With the original intent and model, they can make better decisions and better help startups grow faster," he said.

ABAF is organised by Cradle Fund Sdn Bhd, which manages an investment programme that funds technology startups in the country.

The forum is aimed at bringing the best of Asia's angel investors, venture capitalists, decision makers, policy leaders and entrepreneurs to one location. Some 500 delegates gathered to hear 30 speakers at this year's event.


By JO TIMBUONG bytz@thestar.com.my

Startups Are All About the Execution, So Tell Me How ?

When entrepreneurs come to me with that “million dollar idea,” I have to tell them that an idea alone is really worth nothing. It’s all about the execution, and investors invest in the people who can execute, or even better, have a history of successful execution. Execution is making things happen, and for startups it usually means making change happen, which is even more difficult.

Sean Covey image via FranklinCovey >>

For most people, execution is one of those things that seems obvious after the fact when done correctly, but is hard to specify for those trying to learn to do it better. Recently, I finished a new book on this subject, “The 4 Disciplines of Execution,” by Chris McChesney, Sean Covey, and Jim Huling, which seems to talk to startups as well as the corporate world it was written for.

These authors argue effectively that the hard part of executing most strategies is changing human behavior – first the people on your team, then partners, vendors, and most importantly, customers. No startup founder or leader can just order these changes to happen, because it isn’t that easy to get other people to change their ways. Changing yourself is tough enough.

Here are four key disciplines that I believe the best business leaders follow to expedite the change and forward progress implicit in the successful execution of a million dollar idea:

1. Focus always on one or two top priority goals. We all live with the stark reality that the more we try to do, the less well we do on any of the elements. Thus focus is a natural principle. Narrow you and your team’s focus to one or two wildly important goals, and don’t let these get lost in the whirlwind of daily urgent tasks and communications.
2. Identify and act on leading measures first. Some actions have more impact than others when reaching for a goal. Hold the lag measures for later (results available after the fact), and focus on lead measures first (predictive of achieving a goal). For example, more customer leads is predictive of more sales revenue later.
3. Define a compelling scoreboard. People on your team play differently when someone is keeping score, and even better when they are keeping score, and even better when they have defined how their score is measured. This is the discipline of engagement. If the scoreboard isn’t clear, play will be abandoned in the whirlwind of other activities.
4. Create a frequent forum for accountability. Unless we feel accountability, and see accountability on a regular cadence, it also disintegrates in the daily whirlwind. It’s even better if team members create their own commitments, which become promises to the team, rather than simply job performance. People want to make a contribution and win.

These four disciplines must be implemented as a process, not as an event. That means your team needs to see them as a normal and continuous focus, not a one-time push which fades in the rush of other daily priorities. The team needs to see the process practiced by the startup founder, as well as preached regularly.

Startup founders also need to realize that building and managing a company is quite different from learning to search for and solidify an idea that can grow into a company. Every entrepreneur has to navigate that personal change from thinking to doing to managing.

It’s not only the change from thinking to managing, but also the change and learning from constant iterations. Major changes, called pivots, are terrifying to a team that has put months of constant focus into executing what they thought was a great idea. If you don’t have an execution process, you have chaos.

Overall, every entrepreneur should be concerned if they don’t regularly feel stretched beyond their comfort zone, meaning mastering the art of execution if you are mainly creative, or developing creativity if you are mainly process driven. Don’t forget that the fun and challenge is in the learning, so enjoy the ride. The entrepreneur lifestyle is not meant to be comfortable.

Martin Zwilling, Contributor

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What it takes to be an entrepreneur by a Malaysian digital research?

Healthy pulse in data research

Bob Chua, who started a Malaysian digital research company in 2005 that went global and became a public-listed company in London within 33 months, talks about what it takes to be an entrepreneur

BOB Chua, a third generation Tiger in a family of entrepreneurs, said he had always wanted to run his own business for a living. “It’s in my blood,” he said.



“My impression of a person born in the Year of the Tiger is of bravery and risk-taking. I am not superstitious and think of it more as a good laugh,” the Pulse Group chief executive officer said.

It is a fact, however, that his family consists of entrepreneurs who are involved in various industries, from shipping to property, and growing up surrounded by such people inspired him to start his own business.

Of his company’s name, Chua said the name “Pulse” signified exactly who and what they were.

“Our main endeavour is creating insight out of data. Research does not have much life to it as it is just a lot of boring data and numbers. It is how you interpret the data that gives the work life, like a pulse. Hence, our tagline ‘Does your research have a pulse?’” he explained.

Chua, who studied in a business school and has a passion for technology, said it was a natural progression for him to start a company that specialises in digital research as he had always been in the industry, having worked for TNS and Nielson, two of the largest market research specialists in the world.



“How the Internet is changing our lives, the way we interact, research and buy stuff is interesting. It is even changing the way we collect data and I see a big opportunity in it,” he said.

Chua describes Pulse as being in the right place at the right time to capture the first-mover advantage.

“Entrepreneurship is all about timing and identifying opportunity and, at that point, we were the only ones in Asia to do it. When Pulse started in 2005, Facebook was getting big and Internet adoption was huge,” Chua said, adding that they remain the biggest company in Asia to do this.

Even then, Chua had thought of social networks as a game-changer and the situation has remained the same today.

“We are only just scratching the surface. Consumers are spending more time online and they talk about brands and their experiences. If we can compile all that data, we can create more accurate prediction models about how people are going to purchase things, access information about brands and who influences them to buy,” he said.

As an entrepreneur, Chua always believed his company was going to be successful and innovative when he started back in 2005 with its headquarters in Malaysia.

“Entrepreneurs have to have strong self confidence and have a never-say-no attitude. We never believe we are going to fail and even if that happens, we must pick ourselves up. I wanted to create a leading brand and fortunately, seven years down the road we are now where we are,” he said, adding that he is proud to be able to call Pulse a Malaysian company that has gone global.

Chua had always wanted the company to go global from day one, which was why he opened the Sydney office simultaneously with the Malaysian one.

“Australia had a more mature market and was a bit more sophisticated for online research with its bigger Internet penetration at 60% so it was a logical starting point. Within 12 months, we had opened up our London office and within 33 months of starting Pulse, we became a public-listed company in London on the PLUS Stock Exchange,” he said.

Recently Chua gave a talk at the British High Commission in Kuala Lumpur to potential investors and painted a hopeful picture for Asian companies seeking opportunities in Britain and vice-versa.

“There are a lot of people there sitting on money right now, but they are no longer spending as freely as they used to. When you say Asia, their eyes light up as this is the only area for growth and countries like Vietnam, Indonesia and Malaysia are still enjoying a 5% to 6% growth. The only thing is proving that you have a strong business product,” he said.

However, the UK remains one of the largest economies in the world and there are several reasons to look into opportunities there as well, according to Chua.

“If we compare listing costs, it could be two or three times higher because of the British pound but in terms of how much you can raise there, it is also two or three times higher. It is the relativity people need to look at and not just dollar value. Also, the pound is relatively weak now, so going in now is a good idea,” he said.

However, making it big like Pulse requires a lot of work and Chua recalls averaging 55 trips a year within two years of starting the company.

“I used to spend 75% of my time leading the jet-setting lifestyle and it was not fun. To be honest, there was not much balance in terms of my working and personal life then, but that is what you have to put in to grow quickly,” he said, adding that Pulse grew at a rate of 430% from its first to third year.

Chua believes the company is still in the right place at the right time as Europe continues to look for growth in Asia which is the geography Pulse specialises in.

“We are a much bigger company now and have professional managers all over the place with people running specific things. I travel less and family is my priority. Where I can, I mix business and leisure with my travels, which I still spend about 150 days of a year doing, but at least life is more balanced now,” he said.

One tip he offers those with an eye on the UK is to hire “self-starters”.

“They are going to be far away from the mothership here so you need good people on the ground, but that is not really an issue as it is easy to find good talent there. You also need to understand the relative cost and immediately build your market. We got our first client before even starting up there and that helped,” Chua said.

He also said that a business in the UK can have a back-end support locally who works on European time.

By CHOONG MEK ZHIN mekzhin@thestar.com.my

Be Captain Of Your Destiny - Not Prisoner Of Wishful Thinking

It's hard to will a business into being. Anyone who doesn't understand this through intuition figures it out soon enough through experience.

To win, an entrepreneur needs the conviction to overcome inertia. People have gotten along just fine without whatever it is you hope to sell them. Fact is your early attempts to convince them otherwise will almost always fail, which means you need the tenacity to keep swinging until you connect with the market.

George Bernard Shaw famously observed that the reasonable man adapts to his circumstance, that only an unreasonable man would seek to adapt the outside world to his own needs. Progress depends on the unreasonable man, said Mr. Shaw. It's a quote I've always loved. It means that apparent failure is just another obstacle to be overcome by an individual with the will, and the character, to do so.

That's an attractive idea to an entrepreneur. But sometimes that attraction is fatal.

 

For every story of conviction overcoming a perceptual speed-bump, there are 10 of an entrepreneur who hung on too long after the point where the market responded with a resounding, “Meh.” The stronger your sales skills, the longer you'll tend to hold out past the “point of meh,” and the higher your opportunity costs will be versus investing in an offering with the potential to be pulled by the marketplace rather than pushed by the brute force of your sales and marketing prowess.

So how do you know? How do you tell the difference between a light at the end of the tunnel, and the oncoming train of market indifference?

Here are 5 questions that can help:

1. Is your quality of execution sufficient to take quality of execution off the table as a variable? Poor execution of the right strategy will most likely lead to failure, just as brilliant execution can hide the holes in a flawed strategy. So where are you on that scale? If you're happy with the quality of your execution, on balance, you need to look deeper for the source of the challenges in your business.

2. Do your customers understand your offering differently than your prospects? The world has a learning curve, and dealing with it is part of the entrepreneurial adventure. But does the perception of the people who've climbed that curve — your existing customers — really change in important ways from that of your further-out prospects? If the answer is no, you're seeing something your customer doesn't. And that usually means it doesn't exist.

3. Are others finding success in your space? This one is simple. Is someone in your space kicking butt? If so the competitive threat may be important, but so is the validation that you're chasing something which can be caught.

4. Will the larger context change in some way to smooth your path to success? m-Qube was the 800-lb gorilla in a non-existent industry for years before the US text messaging phenomenon took off. We kept our powder dry, and waited it out. Are you doing the same? If so agree on a tangible trigger and conserve your cash until you hit it. If not consider giving the money back, and changing over to a game you can actually win.

5. Is the source of your conviction what you need, or what actually is? I love Shark Tank, and in almost every episode some amateur tells the sharks that their idea will take off because they need it to. Cuban and Kevin typically bow out soon after that. The reason? Entrepreneurs motivated by an objective opportunity have a much better hit rate than those motivated by an internal psychosis, or an external requirement.

This last one breaks my heart, and I see it a lot. I get that you hate to disappoint your uncle Nunzio, or that you promised your spouse you'd make it work this time. But the fact is those things are irrelevant to the question of whether your idea will fly, and anyone willing to point that out to you is someone you can trust over the long run.

Don't be that person, folks. So much of the pain in life, over time, is caused by distance from the truth. And the same is true in business.

Ask these questions of yourself, and try hard to answer them honestly. If the news is bad and you deal with it like an adult, I promise you'll live to fight another day. If the same is true but you're a good enough salesperson to sell yourself eventually you're going to hit somebody else's wall, and create collateral damage you might otherwise have avoided.

There's a fine line between being the captain of your destiny, and the prisoner of your own wishful thinking. Use these questions to help sort out which side of it you're on, and please share what you learn with the rest of us here.

Source:  OnStartups,com

Dumb Leadership Mistakes Smart Managers Avoid

7 Dumb Leadership Mistakes Smart Managers Avoid

Martin Zwilling, Forbes Contributor

Many professionals in business, from startups to multi-nationals, assume that team leader or executive is an appointed position, and the skills come with the title. In reality, leadership is best demonstrated while not in a position of authority, and is a skill that must be sharpened every day of your life.

Most experts agree that leadership, as perceived by people around you, is more about behavior than it is about specific skills or knowledge. Darryl Rosen, in his new book “Table for Three?” illustrates this with humor for each of fifty dumb mistakes that smart managers don’t make. The leadership one is setting a poor example by your own actions (“Do as I say, not as I do.”)



His rendition, including the following seven examples of poor leadership behavior, that I have seen all too often in startups, illustrate how your actions affect others around you:

1. Blame others for everything. An entrepreneur’s passion for an idea often prompts them to blame others or external events for setbacks, rather than themselves, so that they can maintain some semblance of self-esteem and control. This “attributional bias” may be understandable, but is perceived by associates as poor leadership.
2. Worry and fret about everything. Precious little of what we worry and fret about ever happens, so don’t share every concern with associates. At best, it comes across as lack of confidence, or more likely sounds likely trying to make excuses for possible later failures. Team members want leaders who calm their worries, not amplify them.
3. Criticize others and the company. Managers who speak critically of team members, customers, friends or family members, have something going on within them that needs to be examined. There is some aspect of self that they find unacceptable. Real leaders are recognized as willing to look in the mirror, and learn from what they see.
4. Complain about being overwhelmed. Overwhelm is a feeling that always precedes growth, and is a state in which your brain is developing new pathways and connections. Starting a business or a new organization will always cause self-doubt and insecurity. Real leaders embrace and manage these feelings, rather than complain to associates.
5. Do 10 things at a time in a mediocre fashion. Entrepreneurs or managers who claim to be able to do multiple things at a time must never use this as an excuse for poor quality. Associates will quickly conclude that mediocrity is good enough. Even one task done with mediocrity can be the kiss of death for any business, or any career.
6. Appear disorganized and manage things haphazardly. Doing things haphazardly is prone to mistakes. In business, when you are making mistakes, it’s costing you time and money. With associates, making mistakes will cost you in productivity and morale, and will kill their image of you as a leader. Worse yet, associates will follow your example.
7. Fail to see the positives in others. The key here is to maintain a positive mindset. Leadership is all about finding positives, for business growth, for competitive advantage, and people development in your organization. Managers and entrepreneurs need everyone in their organization accentuating the positive, not amplifying the negatives.

Leadership and improvement is about taking small steps forward, and evolving just a bit each day. Think evolution, not revolution. Anyone can change one behavior a month, or eliminate one mistake, and suddenly you too can be an “overnight success.”

Of course, correcting leadership mistakes is only the beginning. There are at least 49 other ways to go wrong in navigating workplace relationships, problem-solving approaches, time management, credibility, and business effectiveness. How many have you avoided recently in your job?

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Know yourself, your business

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 Avoid head-on collisions with cash-flushed competitors

ON YOUR OWN By TAN THIAM HOCK

ENTREPRENEURS are the most gung-ho people in the world. But not necessary the smartest. More often than not, this everything-also-can-do attitude lands the entrepreneur in trouble especially in new projects.

Without a realistic assessment of his own capabilities in funding, experience and competitive strength, he plunges into so-called virgin territory that existing competitors dominate.

I have been trading in food, confectionary, toiletries and cosmetics for 26 years and the two product categories that I will not compete in are chocolate malt drink and mass shampoo for ladies. Nestle through Milo controls more than 90% of the chocolate malt market and unless you have suicidal tendencies, you will be better off donating your launch budget to your favourite charity.

If you turn on your TV, you will find shampoo advertisements in every channel, every hour and every brand. Well, every brand refers to brands from Unilever and P&G and the two of them control more than 80% of the mass shampoo business.

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These are the only high margin high volume businesses that I will ask you to leave alone. Unless you have RM20mil to dump into TVCs in return for a 2% market share. And even then, your shampoo TVC will look the same as the others with long silicone hair swinging from side to side in slow motion being watched by slow-witted viewers already numb to new brands.

To be fair, new and small entrepreneurs have no access to market information, consumer research and competitive activities. Relying on their gut feeling and entrepreneurial spirit, they plunge into new businesses with gusto and optimism.

Unfortunately for every survivor, there are probably five casualties with battered pride, empty pockets and hungry families. What a waste of time, effort and financial resources.

Economist will tell you that competition breeds efficiency and inefficient players will be eliminated eventually. So before you invest into a new venture, do you consider yourself an efficient competitor? Do you know who your main competitors are? What is their competitive edge over you?

Competition comes in all shapes and sizes. Here are a few pointers about competitors that you should avoid and do what entrepreneurs do. Dream big, start small.



Avoid going head on with big cash-flush competitors especially when their petty cash is equivalent to your annual sales turnover. Concentrate instead on nibbling some market share. No point in waking the sleeping fat cat. There is enough fat in the business to keep everyone happy.

Avoid the herd mentality. By the time you hear the news, hundreds have gone into the business. Rubber gloves then, swiflets and kopitiams now. So stay out and let others enjoy the success. If they can.

Talking about herds, many politicians are angry because they were not offered loans that they do not have to pay back. Grave injustice indeed. I predict state feedlots will be the new trend. Opposition state government will also join in the cow and bull circus act. Opportunities of easy loans will be in abundance. Now everybody can breed.

Avoid big business. This is reserved for the well connected incumbents and GLC's. But keep your eyes open for any crumbs of opportunity that might just spill over from their inefficiencies. To the small entrepreneurs, crumbs is still better than nothing, right?

Or better still, for existing players, there will never be a better opportunity to cash out. GLC's are paying high premiums for non controlling stakes nowadays but offer is only open until cash runs out.
Avoid owning airlines and airports. Stiff competition for attention and support. Nobody trust nobody. But you. You will end up paying for every single service provided. But nobody will admit it.

But there's money in ancillary business for small entrepreneurs. Like printing protest stickers and placards. Or join the band of protestors online. RM10 for every tweet against price hike. And RM10 for any twit who is willing to believe that travelling by air will be cheaper in the next 10 years.

So where are the opportunities for small entrepreneurs? Plenty, if you know where to look for it. Just look at businesses that have been ignored by your competitors;

competitors like EPF, Khazanah, PNB, SEDCs, LTAT, Felda, Umno, MCA, MIC, politicians, politician's family, politician's cronies, politically-connected business tycoons, MNCs etc. Competitors with superior comparative advantage over you. Competitors who are allowed to sit on the dining table first and have their choice cuts before others.

But spare a thought for these competitors. There are just a limited number of seats at the table and come meal time, everyone is scrambling to get a seat. The first group gets the best cut, the second scrape the leftovers and the third gets to lick the plates and scream hell. Grave injustice indeed.

Now that competition is so intense at the dining table hosted by the government, some of these competitors have moved on to the private sector dining table. With superb strategies, bottomless funds and sheer political brute force, they have plonked themselves at the dining table and helped themselves to all the choice cuts of the economy.

The big entrepreneurs who refused to play the political game have cashed out and moved to greener pastures overseas. The small entrepreneurs will still be fighting among themselves for the leftovers. The economist is proven right again. Inefficient and weak competitors will perish.

Against my better judgement, I recommend that you stick to your original plan to open your dream 24-hour Kopitiam. It does not matter that there are already two mamak restaurants and three fast-food joints in your choice location.

At least, you get to put food on your own table, dignity in your heart and pride on your sleeve. You have fulfilled your dream to be an entrepreneur.

The writer is an entrepreneur who hopes to share his experience and insights with readers who want to take that giant leap into business but are not sure if they should. Email him at thtan@alliancecosmetics.com

The accidental entrepreneur

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LOOKING back at the last nine years, here are the hard facts I have had to face:

1. Before SPM, I was too lazy to study hard as I knew I had the financial backing of my parents. I never thought about how lucky I was, or how much they sacrificed to put me through college;

 

All great journeys start with small steps, and I hope anew everyday to have the courage to take them —ANAND PILLAI

2. I finished SPM with dreams of being a hotshot engineer in Silicon Valley riding the dot-com bubble. Of course, I knew shockingly little about what any of those things really entailed; and

3. Up till recently, my knowledge of the world – its problems, its people, and its culture – was severely lacking as it was shaped by commercialised Western television and the Internet. Although I grew up in Malaysia, I had little exposure to folk from other social classes.

My journey began at the dawn of the millennium when I completed my A-Levels and went on to pursue an engineering degree at Northwestern University in Chicago, the United States (US). It was very, very cold there – minus 20 degrees Celsius at times.

Three years after starting college, I was a radically changed person. I realised that my true calling was to devote my life to work that was meaningful to me, and that I did not enjoy engineering in its traditional sense, although I graduated with a Bachelor in Industrial Engineering and Management Sciences.

Upon graduation, I was determined to find employment in the non-profit sector and secured an internship at an organisation that provided food to the homeless in Chicago.

Although I enjoyed my work immensely, I was not able to remain employed there due to my US work visa situation. I had to decide if I was to return to Asia to work in the development/non-profit field, or pursue a corporate career in the US, which was the only way to secure a work visa at the time.



The allure of a large pay cheque, sharp grey suits and expense accounts eventually won me over and I accepted a management consulting position in Philadelphia. I worked there for two years and went on to become a manager at a global pharmaceutical company in Princeton, New Jersey, making more money than I ever thought possible.

Fortunately, throughout my corporate career, I focused on learning from my work environment and saving as much money as I could while pursuing other interests after work hours.

After three years in my cubicle, I left the corporate world and began to work on my own entrepreneurial ventures in Philadelphia and other cities. I wanted to be a small business entrepreneur because it would allow me to live a lifestyle that I cherished. More importantly, I would be able to pursue work that would be meaningful to me – personally and professionally – without being held accountable to someone else’s whims or the profit motives of owners or investors.

Over the years I discovered (due to a combination of part-time work and meeting new people) that my passion lay in “social business”.

This is the model of running profitable, successful companies which at its core takes into account the 3 P’s – people, planet, and profits.

This effectively combined my interests in the traditional business world with providing a social benefit to the communities I worked in.

My entrepreneurial ventures include partnering with an experienced real estate investor on low-income housing in Philadelphia. I also developed an education consulting business where I worked as a career counselor for 20-somethings who were trying to find their place in the world. Most importantly, both endeavours were entrepreneurial in nature and very meaningful to me as they met the objectives I wanted to achieve in my professional career.

After spending close to 10 years in the US pursuing further education and work opportunities, I recently decided to move back to Asia.

Spending time with my family, pursuing meaningful business ventures in Malaysia, and exploring and enjoying my native land was a calling too strong to ignore.

I intend to continue my work in real estate and career guidance here, but also focus my energies on other business ventures including sustainable tourism, fitness, and nutrition – all passions of mine.

As I pause midway through my life and look back at life after SPM, I realise that the road I took was one that I never expected to be on, but I am eternally grateful and humbled by the opportunities I have had. I intend to live the rest of my life building upon that foundation.

I constantly remind myself of my primary goal – creating positive change in the world. All great journeys start with small steps, and I hope anew everyday to have the courage to take them.

● Finishing school is a fun time but for most of us, it is a time for some serious thinking about your future. The Star Education Fair’s Options After SPM talk is a good place to help you make your choices easier.

This story is published in What’s After SPM? available at MPH Bookstores.