World's Simplest Management Secret

Forget what you learned in those management books. There's really only one way to ensure that everyone on your team excels.

Management books have it all wrong. They all try to tell you how to manage "people."

It's impossible to manage "people"; it's only possible to manage individuals. And because individuals differ from one another, what works with one individual may not work with somebody else.

Some individuals thrive on public praise; others feel uncomfortable when singled out.

Some individuals are all about the money; others thrive on challenging assignments.

Some individuals need mentoring; others find advice to be grating.

The trick is to manage individuals the way that THEY want to be managed, rather than the way that YOU'd prefer to be managed.

The only way to do this is to ASK.

In your first (or next) meeting with each direct report ask:

• How do you prefer to be managed?
• What can I do to help you excel?
• What types of management annoy you?

Listen (really listen) to the response and then, as far as you are able, adapt your coaching, motivation, compensation, and so forth to match that individual's needs.

BTW, a savvy employee won't wait for you to ask; he or she will tell you outright what works. When this happens, you're crazy not to take that employee's advice!

Unfortunately, most individuals aren't that bold, which is why it's up to you to find out how to get the best out of them.

And you'll never get that out of a management book.

There is no one-size-fits-all in a world where everyone is unique.

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  Geoffrey James writes the Sales Source column on Inc.com, the world's most visited sales-oriented blog. His newly published book is Business to Business Selling: Power Words and Strategies From the World's Top Sales Experts. @Sales_Source

Is property building management a professional?

Have separate board 

WE refer to the letter “Leave it to professionals”, (appended below) on the issue of strata management.

Building management is not a profession: it is a multi-disciplinary management function encompassing a wide range of skills such as engineering, architecture, accounting, law, vocational skills, etc.

It cannot and should not be the exclusive domain of any particular profession like registered valuers.

No country has laws that specify that only registered valuers admitted as property managers pursuant to Section 21(1)(a) of the Valuers, Appraisers and Estate Agents Act, 1981 (VAEA Act) can undertake property management.

To put things in perspective, the Building Management Association of Malaysia (BMAM) is not objecting to registered valuers managing stratified properties.

What we are strongly opposed to is the creation of a monopoly favouring registered valuers if the Bill is signed into law in its present form.

The Board of Valuers, Appraisers and Estate Agents is offering to open a sub-register for non-valuer managing agents to be admitted as property managers.

We are not accepting the board’s proposal as it would only further entrench its monopoly over property management, given that the admission, suspension and even eventual deregistration of non-valuer property managers will be at the sole discretion of the board.

We are calling for the establishment of a separate multi-disciplinary Board of Building Managers under the jurisdiction of the Housing and Local Government Ministry with regulatory support from the Commissioner of Buildings (COB).

There are more than 4,000 stratified projects (80% of them residential) in Malaysia at the moment, and about five million Malaysians belonging to the low and middle income groups live in them.

Since the common properties and facilities in the flat and apartment premises cannot be sold or subdivided and are meant for the exclusive use of the residents, all that the owners need is a building manager to maintain the common areas and facilities, and not a property manager whose portfolio includes leasing, collection of rent, promotion of sales, etc.

A building manager appointed by the joint management body (JMB) or management corporation (MC) upon mutually agreed terms and conditions of scope of work and remuneration would be significantly cheaper than a property manager whose fees are subject to a schedule under the VAEA Act.

The building manager is only expected to carry out his duties and responsibilities according to the terms and conditions of his appointment as well as the instructions of the JMB or MC Management Committee.

All fiduciary responsibilities, particularly the management of the Building Fund Account, are undertaken by the JMB or MC pursuant to the Building and Common Property (Maintenance and Management) Act, 2007 and the Strata Titles Act, 1985.

These records are submitted to the COB every year after the annual general meeting.

PROF S. VENKATESWARAN
Secretary General
Building Management Association of Malaysia

Leave it to professionals

THE public deserves an unbiased understanding beyond the shadow play leading up to the third reading of the Strata Management Bill 2012 in parliament.

The proposed Act stipulates that a managing agent for stratified property must first be free from any potential conflict of interest (i.e. independent) and secondly, a registered property manager.

The Act replaces the Building and Common Property Act, which did not emphasise that such functions are to be performed by a registered property manager.

The key problem is that property management at present is also practised by an unregulated group and such parties are not accountable to a regulatory body unlike registered persons i.e. property professionals or chartered surveyors.

The new Act aims to rectify this disparity by uniformly regulating all property managers of stratified properties.

Under the Valuers, Appraisers and Estate Agents Act (VAEA), a Registered Property Manager must possess:

1) An academic qualification from an approved institution of higher learning or recognised professional examinations; and

2) Pass the Test of Professional Competence set by the regulating body.

These robust standards and established processes are aimed towards registering professionals of sound qualifications and adequate competency levels.

A registered property manager is continuously subjected to a code of conduct, professional standards and various stipulations under VAEA to ensure they discharge their duties in a manner that serves the public adequately and to the highest possible industry standards.

The registration of property managers and firms is undertaken by the Board of Valuers, Appraisers and Estate Agents Malaysia (board).

The board, a governmental regulatory body under the purview of the Finance Ministry, was set up in 1981 to regulate Estate Agents, Valuers, Appraisers and Property Managers in Malaysia.

It is legislatively empowered to deal with complaints from the public and take disciplinary action against any errant registered persons or firms, including stripping them of their licence and barring them from further practice, amongst other possible disciplinary measures.

Given the established competency requirements and standards imposed on registered property managers, I cannot see beyond reasonable logic for such professionals to utterly fail in their professional duties to a joint management corporation, management corporation or individual owner.

The board, in the spirit of laissez-faire, has opened the registration of property managers to include these non-regulated practitioners.

Property management was always the domain of property professionals but only in recent history, primarily property developers and others have set up property management businesses to rival property professionals for the property management trade but in an unregulated fashion, taking advantage of the limitations of statutes. This is where the battle lies and the public should take notice.

If a non-regulated practitioner wishes to practise as a property manager in efforts to legally comply with the greater standards as demanded by the new Act, I cannot see why they should shy away and not readily subject themselves through the established process and competency test in order to become a registered property manager.

The process is not designed to penalise individuals but to assess if a candidate has the required level of competency, in order to be accountable to the public as a practising professional.

The merit of regulating the property management profession far outweighs any self-serving agenda, and the public must insist for high standards in lieu of the nation’s Vision 2020 agenda.

To the lawmakers and members of Parliament, my plea is to make the right decisions in cognisance of standards, accountability and professionalism.

The last thing we want is a mushrooming of “urban slums” in our beautiful country.

A. PADMAN  Kuala Lumpur - The Star, Nov 5 2012

Related posts:
Managing strata properties in Malaysia
Poor services from JMBs, Unlicensed Property Managers and Lucrative Trade!

America's problem: Money politics seldom supports reforms

“Money politics” has become even more prominent in the U.S. presidential race this year.

In 2010, the U.S. Supreme Court removed the limits on corporate donations to political campaigns and ruled that corporate donations are a protected form of free speech. As a result, this year’s congressional and presidential elections have become the most expensive in U.S. history, with billions of U.S. dollars spent already.

While rich people are throwing loads of money into the presidential election, ordinary Americans are worried about their own financial conditions.

Over the past 20 years, the income of middle-class Americans has been on the decline, and the income gap is becoming increasingly wide.

A poll has found that most Americans believe that too much money has been spent on the elections, and political contributions will only enhance rich people’s influence over the policy-making. No matter who is elected the U.S. president, he is bound to pay more attention to the needs of the rich than those of the poor.

Rich people are enjoying greater influence in politics, while the rights of ordinary voters are being damaged, which runs counter to the U.S. constitutional principle of “political equality.”

The economy is the decisive factor in this year’s presidential election, but the two candidates have mainly attacked each other, and failed to introduce specific plans for solving the country’s economic problems when it comes to debates on economic issues.

The weak U.S. economy is a result of both the global financial crisis that broke out a few years ago and the country’s own political problems. All Americans see on television is the ugly partisan strife and politicians’ lack of courage to carry out reforms.

The U.S. president needs great public support to lead the country out of crisis, and should figure out whether he rules simply for the sake of ruling or acts only after carefully considering the people’s immediate and long-term interests. Americans should remember that money politics seldom support reforms.

Read the Chinese version: “金钱政治”砸不出变革动力; 
Source: People's Daily; Author: Zhong Sheng
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Property market here skyrocketing demand; calls to make Malaysia a real estate investment hub

Homes prices in Malaysia are expected to be stable, thanks to solid domestic demand and ample purchasing power, said Datuk FD Iskandar (pictured), Deputy President of the Real Estate and Housing Developers’ Association of Malaysia (REHDA).

“With the implementation of the Economic Transformation Programme and the Greater Kuala Lumpur, the real estate sector is set to experience skyrocketing demand in the coming years,” he told The Borneo Post.

Compared to other property segments, landed houses saw the highest demand this year and the same is expected for 2013 and 2014. One of the factors that contributed to the domestic demand was the country’s growth rate of between 2.2 and 2.3 percent, as well as the rapid urbanisation of Malaysia.

“In the 70s, the degree of urbanisation in Malaysia was only about 30 percent and it increased to 40 percent in the 80s. Now, the degree of urbanisation in the country is between 55 percent and 56 percent,” he said, adding that 200,000 houses were sold in 2011, of which 50 percent were new properties, with the rest being resale properties.

At the same time, people need not worry that a property bubble is looming. Of all the properties sold in 2011, only 1.8 percent was bought by foreigners, unlike in Singapore, where over 39 percent of properties were sold to expatriates, he said.

In addition, property prices in Malaysia are still one of the lowest in the ASEAN region.

“The best that we have is the KLCC area, with an average selling price of US$500 psf (RM1,525 psf). In Singapore, you will be paying US$2,000 (RM6,103) for the same area, while in Jakarta, you will get it in between US$700 and US$800 (RM2,136 to RM2,441),” he added.

By Cheryl Tay 

Calls to make Malaysia a real estate investment hub

 By Andrew Batt:

The Malaysian government should amplify efforts to promote Malaysia as an international property investment hub, according to property developers in a report by The Business Times.

At present, 2 percent of the total property sales in Malaysia come from foreigners, compared with Singapore’s 30 percent. Taking into account that about 120,000 new units enter the market each year, this translates to 2,400 properties.

The government has also introduced measures to cut red tape and enhance the delivery of public service at all government agencies both at federal and state levels.

Moreover, Malaysia is eyeing to attract thousands of expatriates to Iskandar. Three times the size of Singapore, this region will feature an education hub, leisure facilities, a financial district, as well as residential and commercial areas.

European expatriates based in Singapore are planning to relocate to Malaysia due to its cheaper property and low cost of living. Many have already purchased homes in the southern part of the country.

According to Jason Thoe, Head of Marketing at PropertyGuru.com.my, investors are flooding in to Malaysia from Singapore, China, Japan, South Korea and Hong Kong snapping up residential properties in Johor, Kuala Lumpur and Penang.

Ho Hon Sang, Managing Director (property development division) at Sunway Bhd, added that Chinese, Japanese and South Koreans are coming back to Malaysia to invest in properties.

“The country’s leadership and branding is important to attract foreigners here. The government is (also) addressing the issue of affordability so that all Malaysians could own a property,” added Ho. 

South-East Asia in the frontline of US containing China rise?

The US presidential contest will make very little difference to us. American policy in the Asia-Pacific has already been reconfigured. The die has been cast.

DON’T wait up. As the world’s second-largest (and most expensive) democracy elects a president, South-East Asians might as well switch off. The US presidential contest will make very little difference for us.

Obama or Romney? Republican or Democrat? Who cares? American policy in the Asia-Pacific has already been reconfigured. The die has been cast.

After a decade-long obsession with Iraq and Afghanistan, the United States has finally switched its focus further east.

In essence, Washington has acknowledged Asia’s centrality both economically and now, politically.

The move has been dubbed the “pivot” as a steady shift towards Asia (and especially the “containment” of China) becomes more deeply-institutionalised in Beltway thinking.

Another less well-known development is accelerating this shift.

Basically, the United States after decades of being a net importer of energy is emerging as a new exporter.

This trend – driven by the shale gas revolution (powered by the “fracking” technique by which gas is extracted from rock) – will reshape the way Americans view the world.

Certainly, petro-powers such as Saudi Arabia and the United Arab Emirates will see their influence dipping in Washington DC.

According to the US Energy Information Administration, the world’s second-largest energy consumer after China has huge shale gas reserves (some 860 trillion cubic feet).

Indeed, The Economist in July 2012 estimated that shale gas currently contributes one third of America’s gas supplies and by 2035 this could rise to 50%.

Moreover, these new developments could create three million jobs in the United States by 2020.

There’s also the possibility – controversial and hotly-debated– that America might start exporting its LNG surplus, generating, according to Michael A. Levi of the Council on Foreign Relations in an August 2012 New York Times article, an additional US$3bil per year for the American economy.

It’s hard to imagine how an energy-independent America will behave.

There’s no doubt that the Middle East will no longer be so central to US foreign policy. Instead, a resurgent America may well have greater wherewithal to check China in their common Asia-Pacific backyard.

Moreover, an influx of American LNG imports could strengthen its influence on countries like Japan (which is seeking to step away from nuclear power) and radically upend Asian energy markets, including in South-East Asia.

For starters, Indonesia’s coal will be less sought after.

At the same time, the region’s large and costly LNG facilities may well end up experiencing a drop in profitability as long-term contracts lose their attractiveness.

Ironically, America’s new-found energy independence is contrasted by China’s increasing energy import-dependence.

In July, Beijing’s National Energy Administration reported that the Middle Kingdom imported 81.09 million tonnes of coal (up 70.6% year-on-year), 30.2 million tonnes of crude oil (up 30.2%) and 4.08 million tonnes of LNG (up 100.2%) in the first half of 2012 alone.

China’s demand for energy is vast.

Imagine then a super-power that views its energy security with mounting unease, if not “paranoia”: watching developments in the South China Sea, the Strait of Malacca and Myanmar as a series of deliberate moves to limit its reach.

So, while the US presidential elections won’t have any direct bearing on our lives, South-East Asians are going to have to get used to being an important geopolitical stage as the two great superpowers jockey for pre-eminence.

For starters, our hitherto uneventful Asean meetings (durian fests, golf, silk batiks and bad karaoke) will become argumentative, testing all of us.

What happened recently at the Asean Foreign Ministers meeting in Phnom Penh when the Cambodian hosts refused to sign off on a joint communique will become a regular occurrence as Great Power rivalry courses its way through our association.

Having said this, the region barely featured during the actual campaign.

The third and final Obama-Romney debate on foreign policy was merely a set-piece of China sabre-rattling.

Still, Obama’s “pivot” towards Asia and Romney’s talk of a “Reagan Economic Zone” of “free trade”-oriented nations to combat China’s influence underlines the shift.

Of course, all of this is not surprising. We all know that economic gravity is shifting to Asia which in turn will also boost the strategic importance of South-East Asia.

So, like it or not, the next American president’s main foreign policy challenges are likely to come from South-East Asia as anywhere else.

Let’s not forget that China will also have a new leadership in place by then as well, fronted by that princeling extraordinaire Xi Jinping.

As I said earlier, South-East Asia is likely to be at the frontlines of the next global contest for supremacy. Let’s hope we’ll be able to cope with all the attention.

CERITALAH By KARIM RASLAN

Related posts: 

The role that the US plays in Asia: Containment of China! Nov 27, 2011 
China advises ASEAN to be independent Jun 26, 2012

Singapore warns US on anti-China rhetoric! Feb 11, 2012

China warns US on Asia military strategy Jan 07, 2012

US Military Strategy to Asia: Poke a Stick In China's Eye Jan 22, 2012

US threat: superpower gun barrels pivot east Aug 12, 2012