Tech-Dome Penang project to be ready by 2015; Skilled Staff in Demand in Penang

An artist's impression of the RM23mil Tech-Dome in Komtar, Penang.

About Tech-Dome Penang

Tech-Dome Penang is an initiative by the Penang Science Cluster to create a hub for technology learning and exchange of ideas. It will be a vehicle for improving scientific literacy and technology ability in Malaysia.

Located at the geodesic dome of KOMTAR just adjacent to the George Town UNESCO World Heritage Site in Penang, visitors will discover the exciting world of technology and how they work by exploring the world-class exhibits in its galleries. Regular programs will be conducted for schools, colleges and families that are specially designed to cultivate the spirit of inquiry and teach children and teenagers the skills required to thrive in a high-tech, knowledge-based future.

OUR MISSION

• To inspire children and students to become future technologists and nurture the interest to use and invent technology. 

• To cultivate the spirit of inquiry and nurture the passion to thrive in the fields of science, engineering and technology. 

• To showcase the progress of the world’s technology and innovation. 

• To highlight the convergence of technology, industry and people.

Why Do We Need Tech-Dome Penang?

We believe that learning is a lifelong journey of discovery and is not just limited to school lessons. Families, young adults and entrepreneurs are always looking for new ideas and stimulating and meaningful ways to spend their time. By creating Tech-Dome Penang, we will offer visitors fun-filled learning and a place to share ideas and be inspired.

For Penang and Malaysia to remain competitive in the global economy, we must continue to nurture and develop our ability to use and even invent technology. However, the 2011 Trends in International Mathematics and Science Study (TIMSS) showed that the standard of mathematics and science among Malaysian students have been dropping since 2003, and compared to all other countries, Malaysia is the country with the biggest and most drastic drop in scores from 1999 to 2011.

According to the Ministry of Education, less and less students are taking up science at the STPM level. This shows that fewer students are interested in participating in the fields of science, engineering and technology. Tech-Dome Penang aims to reverse this trend and will strive to cultivate curiosity and nurture the passion to thrive in these fields.

Tech-Dome ready by 2015 

THE RM23mil Tech-Dome Penang project, a private initiative with endorsement from the state and Federal Government, aims to be operational by end of 2015.

Penang Tech Centre Bhd chairman Datuk Wong Siew Hai said Tech-Dome, to be located on the fifth floor of Komtar with a 32,000sq ft built-up area, would showcase robotic, electronics and computing and lighting technologies.

“It will also exhibit the history of Penang’s industrialisation, spearheaded by the electronics and IT sectors.

“We have appointed Huettinger, a renowned company from Germany, as design consultant for the project.

“Huettinger is a technology-engineering company specialising in exhibition planning, providing consultation services, and manufacturing of exhibits,” he said in an interview yesterday.

[ Wong says a fully programmable robot called Robo Thespian will be created to educate, communicate, interact and entertain visitors to the science centre. ]

Wong said Tech-Dome would serve as a science centre to inspire children and students to become future technologists and also to nurture their interest to use and invent technology.

“Instead of taking children to movies and shopping, parents will have the alternative to take them to visit Tech-Dome during weekends.

“A robot built by Huettinger will be employed for meeting, greeting, and interacting with the public.
“Known as Robo Thespian, the robot is a fully programmable humanoid robot created to educate, communicate, interact and entertain,” he said.

Wong said the Tech-Dome had so far collected RM3.65mil, of which RM1.15mil came from the state government with the remainder from the corporate sector.

He added that the private sector had also pledged to donate RM2.3mil for the project.

“We still need another RM17.35mil which we are confident of raising by the end of 2014.

“Those who sponsor now will be known as founding sponsors of the project,” he said.

Penang Centre director Yap Soo Huey said unlike other science centres, the Tech-Dome would not just exhibit products.

“It will be designed to link the exhibits to scientific principles and their applications,” she said.

By David Tan The Star/Asia News Network

Penang Tech Centre To Complete Tech-Dome By 2nd Half Of 2015

GEORGE TOWN, Aug 5 (Bernama) -- Penang Tech Centre Bhd strives to complete the RM23 million Tech-Dome Penang project by the second half of 2015.

General manager Richard Chung Chok Yin said the renovation work to house the centre at the Tun Abdul Razak Complex's (Komtar) Geodesic Dome would begin next month and take nine months to complete.

"We still need to raise about RM10 million from the private sector and the public to bring this project to fruition," he told reporters here Tuesday.

Chung said donations could be made online via www.techdomepenang.org and tax-exempt receipts would be issued for contributions above RM50.

A private initiative with endorsement from the state and federal government, the Tech-Dome Penang is aimed at improving scientific literacy and technology acumen among Malaysians.

Earlier, Penang Tech Centre director Yap Soo Huey said a series of roadshows themed the 'Magic of Science' would be held in Gurney Plaza, Queensbay Mall, Gurney Paragon and First Avenue Mall from Aug to Dec to create public awareness on the Tech-Dome Penang.

"The roadshows will showcase science and technology-related activities on nature, math and science, life sciences, robotics and astronomy, mainly for children up to 15 years," she said.

-- BERNAMA

Financial hiccup - needs RM10mil boost

RM23mil Tech-Dome Penang project seeks public donation to help cover RM10mil shortfall. THE RM23mil Tech-Dome Penang project, a private initiative with endorsement from the state and Federal Government, is still short of RM10mil.

Status update: (From left) Chung, PTC director Datuk Lim Kok Khong, Yap, PTC steering committee member Ang Lye Hin and representatives of sponsors at the press conference.

Penang Tech Centre Bhd (PTC) general manager Richard Chung said they needed the financial support from corporate sectors and the public to help turn the project into a reality.

“We welcome any form of public donation. I am sure with such support, we should be able to make further headway in this project,” he said during a press conference in Komtar yesterday.

Tech-Dome Penang is a science and technology centre that aims to be a hub for technology learning and exchange of ideas.

The state government, besides granting the use of Komtar Geodesic Dome to house the centre, also provided seed-funding for the project. The centre is expected to be ready by second half next year.

PTC director Yap Soo Huey, who is also Pulau Tikus assemblyman, said the project would brand Penang as a hub for innovation and creativity.

She said cities that were known for being dynamic, progressive and innovative always boasted of having science and technology centres.

“Look at San Francisco and Amsterdam. That speaks volume of the city itself.

“Besides, we have been hearing that our education syllabus is too rigid, employees either cannot think out of the box or lack ideas when seeking a solution.

“The purpose of Tech-Dome is to address all this. We want to inspire our children to see how technology can be different and how knowledge can be applied to produce wonders. Education is not just about memorising,” she said.

As part of brand-building and public awareness, Tech-Dome Penang will organise nine roadshows scheduled to take place at the various shopping malls in Penang until the end of the year. Each roadshow will last for two days.

The first roadshow will be held at Gurney Plaza this weekend followed by Queensbay Mall (Aug 30/31), Gurney Paragon (Sept 13/14), Queensbay Mall (Sept 20/21), Gurney Paragon (Nov 29/30), Gurney Plaza (Dec 6/7), Queensbay Mall (Dec 13/14), 1st Avenue (Dec 20/21) and Gurney Plaza (Dec 27/28).

The roadshows, themed ‘Magic of Science’, will showcase various science and technology-related activities and games focusing on nature, mathematics and science, life sciences, robotics and astronomy for children aged up to 15.

The public will be able to participate in interesting hands-on activities from noon till 7pm during the event days.

More details on the roadshows can be obtained from http://www.techdomepenang.org or via Facebook /techdomepenang.

Donations can be made at the roadshows. Tax-exempted receipts will be issued for contributions above RM50 or via the website.

Skilled Staff in Demand - Jobs await seekers

Over 2,600 vacancies in various sectors are waiting to be filled and more investors are coming to Penang to offer greater employment opportunities abound including high-value positions over the next few years.

A new investor coming to Batu Kawan has about 300 positions to fill in 2016 and 1,000 in the following five years. — DATUK LEE KAH CHOON

AS of July 2014, there are 2,635 jobs available in Penang, of which 74% are for positions as junior executive and above.

Of the 2,635 jobs, some 475 are in engineering, 222 in marketing and business development, 185 in general and cost accounting, 185 in manufacturing, and 170 in IT-software, while the remaining 1,538 are for vacancies in other sectors.

InvestPenang executive director Datuk Lee Kah Choon said the openings were reported in a popular job portal.

Feedback received by investPenang and Penang Career Assistance and Talent (CAT) Centre, shows there are a number of multinational corporations (MNC) with various vacancies to be filled up.

Lee said a Japanese MNC in Seberang Prai was looking for technicians and engineers as part of its exercise to fill 1,500 vacancies.

“An American MNC in Bayan Lepas is also looking for 50 design engineers, while in the services sector, there are vacancies for 60 finance and accounting officers.

“A new investor coming to Batu Kawan has about 300 positions to fill in 2016 and 1,000 in the following five years.

“Another new MNC in Batu Kawan requires 540 vacancies to be filled by the end of this year,” he said.

Lee said the proposed Penang Business Process Outsourcing Prime project was expected to generate about 21,000 high-value jobs over the next five years.

“Penang is expanding from high-capital expenditure manufacturing and the state’s next growth wave hinges on investments in shared services outsourcing and other services that create higher value job opportunities for the people.

“However, the challenges of availability of right talents and well-trained workforce that meet demands of global investors have to be urgently addressed,” Lee stressed.

Lee said CAT was now working on setting up a fund to provide eligible students with scholarships and loans to pursue tertiary education.

“We are now talking with MNCs and philanthropists in Penang to set up such a fund for CAT to disburse to students, who will then work in MNCs during their vacation and upon graduation,” he said.

Lee also said investPenang was now arranging for foreign students to serve their internship in MNCs here.

“Students from New Zealand should be here next month for their internship in the local MNCs,” Lee said.

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Contradiction blots Obama's legacy with outdated Cold War mindset

Obama insurance conference call providers Russia and the U.S. are sending rather contradictory signals about their relationship.

US President Barack Obama belittled Russia as a nation that "doesn't make anything" in an interview with the Economist on Sunday. He also said that the West must be "pretty firm" with China, as the latter will "push as hard as they can until they meet resistance."

Obama downplayed Russia's role in the international community by saying Moscow is unable to attract quality immigrants and Russia's population is shrinking and aging. He described US tensions with China as "manageable," but stressed that the West should be tough with China when China "breaches international norms," and show China "the potential benefits over the long term."

Condescending to China and Russia, Obama treats both nations separately. He wants to draw more Western attention to China, so there could be more efforts to contain China. Obama paying close attention to China resulted in his "rebalancing to Asia" strategy.

He hasn't shown much belligerence to China and Russia since he took office, but apparently, he lacks strategic insight and the power to control his government and be a good decision-maker. His advocacy is always ambiguous and easily misguided by some emergency issues. Diplomacy will not be a proud part of his legacy.

In the Middle East, the US withdrawal from Iraq under his leadership has not helped sort out the mess in the region. He won't be given a medal for the current situation.

In its relationship with Russia, the US wrongfully kept its momentum to squeeze Russia's strategic space and caused Moscow's intense countermeasures.

Washington and Moscow are now engaged in Cold-War-level tensions, and they will cost the US much resource and attention.

In US-China relations, Obama has also found it hard to fully achieve his "rebalancing to Asia" goals. When the new Chinese leadership proposed the concept of a new type of major power relationship, the Obama administration accepted the general idea, but hasn't accepted the connotations.

Obama has not made constructive contributions to China-US relationships. He cannot make landmark progress if he still clings to an outdated Cold War mindset.

In the next two years before his last term ends, Obama could make himself remembered by making breakthroughs in the Sino-US relationship.

He could work with his Chinese counterparts to work out a framework for both countries, which would influence the entire picture of international relations.

In the early years of Obama's administration, people were impressed by his less strident posture toward international affairs, and this is also why he was awarded the Nobel Peace Prize. But now he has become more self-contradictory.

Perhaps that's how the most powerful man plays his role, held back by many different forces. It seems that only recklessness and strident talk can make the US presidency function well, while forward thinking won't get anywhere.

Source: Global Times

Mercedes-Benz under monopoly investigation in China

A Mercedes Benz hood ornament is pictured at the Jacob Javits Convention Center during the New York International Auto Show in New York April 17, 2014. [Photo / Agencies]

German automaker Mercedes-Benz Shanghai office has been searched by anti-monopoly officials on Monday, China Finance Information reported Tuesday.

Investigators, sent by China's antitrust regulator, the National Development and Reform Commission, visited the automaker's Shanghai office and inspected several office computers, the report said.

It also said that almost all the staff there was questioned and several top management leaders were questioned until 21:00 pm.

The unexpected probe reportedly targets Mercedes-Benz's car price policies and price floor imposed on dealerships in China, said the report quoting people familiar with the matter.

The company has not confirmed the news yet. But an insider said to China Daily website that it is preparing a statement on the issue.

Under pressure from Chinese antitrust regulator's monopoly concerns, Mercedes-Benz was the first to officially reduce the cost of after-sales for its major models by launching its Start Maintenance Menu earlier on July 1.

Covering both smart cars and Mercedes-Benz models, including the A-, B-, C-, E-, GLK-, M-, R-, and S-Class, the cost of maintenance will be cut by 20 percent on average and the reduction for some specific models could be as much as 50 percent.

Then on Sunday, the German automaker announced that it will cut the prices of spare parts by an average of 15 percent in after-sales maintenance for all models from Sept 1.

Mercedes-Benz cuts spare-part prices on anti-monopoly probe	Automakers lower prices following monopoly concerns

Source: Chinadaily/Asia News Network

Incompetent car service centres in Malaysia; Quality and standard need to be regulated!

Higher expectations: A mechanic at a service centre in this file picture.

No joy at car service centres

PETALING JAYA: Malaysians are getting increasingly dissatisfied with the quality of service provided by authorised vehicle service centres.

The J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) study also found that the expectations of vehicle owners increased since last year. (see below).

Overall satisfaction among new Malaysian car owners slipped three points from last year’s score to 754 out of 1000, the study revealed.

Satisfaction with service provided by Malaysian national brands dipped below the overall average to 744 points, down five points from last year.

On the other hand, the study found that customers expected more from these service centres, compared to the year before.

“The study identified 22 service standards that enhance the overall customer service experience. Customer expectations in 2013 were for service centres to meet 17 of the 22 standards,” stated the study.

“In 2014, customers expected a minimum of 19 of those 22 standards to be met in order to have a positive service experience.”

The study also found that additional services improved customer satisfaction, such as washing and vacuuming vehicles at the completion of the service and making follow-up phone calls to customers after service had been completed.

It stated, however, that only 14% of mass market customers had their service centres carry these out.

Toyota ranked highest in overall customer service satisfaction with a score of 777, followed by Nissan at 776, while Isuzu and Mazda tied for third place at 775.

The study ranks the satisfaction of new vehicle owners on the service offered by these authorised centres in five areas: service quality (38%); vehicle pick-up (20%); service initiation (14%); service advisor (14%); and service facility (14%).

“Brands need to focus on the entire process – from helping customers secure service appointments, to providing top-quality services, to faster service turnaround times, to having friendly and knowledgeable service advisors – all of which contribute to overall customer satisfaction,” said J.D. Power country head Rajaswaran Tharma­lingam.

“Customers have higher expectations, so it’s vital that the automakers’ service centres strive to not only meet, but also exceed those expectations to deliver a satisfying experience for their customers,” he said.

The study measures the overall satisfaction level among vehicle owners who have taken their vehicle to any authorised service centre for maintenance or repair works during the first two years of ownership.

Contributed by P. Aruna & Tashny Sukumaran

Fomca: Quality of service centres need to be regulated

PETALING JAYA: The quality of vehicle service centres need to be regulated, either by the industry itself or by relevant authorities, said Fomca.

“We are also receiving an increasing number of complaints over the poor quality of service provided at vehicle service centres as well as on the quality of the vehicles.

“The industry needs to look at itself and make improvements.

“Malaysians are not getting a fair deal,” said Fomca secretary-general Datuk Paul Selvaraj.

He was commenting on the latest J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) Study which found that the public’s overall satisfaction had slipped three points from last year’s score of 754 out of 1000.

“The findings of the survey is the reflection of the quality of service being provided.”

An engineer, K. Ramesh took his one-year-old car to an authorised service centre after experiencing some problems.

“My car started jerking. I took it to the centre twice but they could not figure out what was wrong.

“They finally said I would have to change the fuel pump and asked me to wait two weeks until they purchased the part. Then, they asked me to leave my car with them for a week for troubleshooting,” said the 29-year old.

Before sending the car in, Ramesh decided to check with several online forums, and found a simple solution shared by other car owners.

“I tried it and managed to fix it by myself in less that two hours.

“Because of their incompetence, I was given the runaround and would have had to be without a car for a whole week,” he said.

Another car owner, Eric Chia, 27, waited two hours before the centre started servicing his car despite having made an appointment a day earlier.

“I waited two hours before realising that others who came in after me had their cars attended to first.

“When I asked the customer service advisor, he said it was his mistake and apologised,” he said.

To make things worse, the service, which was supposed to take an hour, took three hours to complete.

“I thought they did a thorough job, a month later, my air conditioner was blowing warm air and my engine mounting was loose.

“I had to send my car in again before they finally fixed the problem,” he said.

Contributed by P. Aruna The Star/Asia News Network

J.D. Power Asia Pacific Reports: Well-Informed Customers in Malaysia Have High Expectations for Customer Service


Likely due to cars are expensive in Malaysia, customers are expecting better service when they take their vehicles in for service or repairs, and authorized service centers are not meeting those expectations, according to the J.D. Power Asia Pacific 2014 Malaysia Customer Service Index (CSI) Study^SM released.

The study, now in its 12^th year, measures overall service satisfaction among owners who took their vehicle to an authorized service center for service maintenance and/ or repair work during the first 12 to 24 months of ownership. For the first time, the 2014 study examines service satisfaction exclusively on the mass market segment.

Toyota ranks highest in overall customer service satisfaction among mass market brands, with a score of 777. Toyota performs particularly well in the service facility factor. Nissan ranks second with a score of 776, while Isuzu and Mazda rank third in a tie at 775 each.

The study evaluates new-vehicle owner satisfaction with the service experience by examining dealership performance in five factors: service quality (38%); vehicle pick-up (20%); service initiation (14%); service advisor (14%); and service facility (14%). Satisfaction among mass market brands averages 754 index points (on a 1,000-point scale) in 2014, which is a 3-point decline from 2013.

 
The study identifies 22 service standards that enhance the overall customer service experience. In 2014, customers expect a minimum of 19 of those 22 standards to be met in order to have a positive service experience. In comparison, customer expectations in 2013 were for service centers to meet 17 of the 22 service standards. On average, authorized service centers are implementing 18.1 standards per service visit in 2014.

“Customers have higher expectations, so it’s vital that the automakers’ service centers strive to not only meet, but also to exceed those expectations to deliver a satisfying experience for their customers,” said Rajaswaran Tharmalingam, country head, Malaysia, J.D. Power Asia Pacific. “Brands need to focus on the entire service process—from helping customers secure service appointments, to providing top-quality services, to faster service turnaround times, to having friendly and knowledgeable service advisors—all of which contribute to overall customer satisfaction.”

The study also finds there are additional services some service centers provide that also improve customer satisfaction, such as washing and vacuuming vehicles at the completion of the service and making follow-up phone calls to customers after service is performed. Currently, only 14 percent of mass market customers indicate their service center delivered on both of these services, among whom satisfaction is 797, compared with 729 among customers whose service center did not deliver on both those standards.

Xinjiang's terrorists kill religious leader Imam Jume Tahir in China

Jume Tahir, the China's imam of the 600-year-old Id Kah mosque in the city of Kashgar, was killed Wednesday by "three thugs influenced by religious extremist ideology", the Xinjiang government web portal Tianshan said. PHOTO: AFP 

Xinjiang imam´s murder: 2 suspects killed, 1 detained

The murder of Jume Tahir, the imam of China´s largest mosque in the Xinjiang Uygur Autonomous ...

Imam’s murder is death-knell for terror

Police in Xinjiang Uyghur Autonomous Region announced on Thursday that they had shot dead two alleged religious extremists and captured one man, all of whom are believed to have murdered Jume Tahir, the imam of Id Kah Mosque, in Kashi.

According to a report by Xinjiang's official news portal ts.cn, the three suspects, who had been influenced by religious extremism and intended to do "something big" to make a name for themselves, killed the 74-year-old imam Wednesday after he finished the morning prayer service.

Id Kah Mosque is the largest in Xinjiang. Imam Jume Tahir was a patriotic religious leader who enjoyed a wide reputation and respect among Uyghur Muslims.

He publicly condemned the brutality of extremists after their recent deadly attacks in the northwestern region, which authorities believe to be connected to overseas terrorist groups.

The murder of the respected imam is a hideous crime. It only indicates that the extremists felt growing anxiety and fear over the patriotic religious leaders' public criticism and elaboration of the real spirit of Islamic teachings. They were attempting to create a sense of terror.

The death of Imam Jume Tahir has once again shown the world that the terrorists are the public enemy of all ethnic groups in Xinjiang. They mean to destroy the peace and stability of Xinjiang. They have created one bloody atrocity after another to draw global attention and promote their extremist causes. Whoever stands in their way will become a target.

The repeated deadly attacks have hurt the livelihood of Xinjiang, especially in the southern part of the region, including the tourist resort of Kashi. Local business people, mainly Uyghurs, have felt the biggest impact.

The terrorists are sacrificing the local economic and social progress for their purposes.

Terrorist attacks in Xinjiang seem to be on the increase in recent years. It is no surprise if you also learn about how the separatist World Uyghur Congress has been spreading false information to foreign media, and how the Western media have often been amplifying their prejudice against the Chinese government.

Prosecutors in Urumqi, the capital of Xinjiang, on Wednesday announced they were prosecuting Ilham Tohti, a former lecturer at the Minzu University of China, for separatism. The US Department of State demanded the release of Tohti on the same day. The stance will encourage overseas Uyghur separatists to create more troubles.

However, the extremists' goal to split Xinjiang or mess up the entire country will never succeed. It has become clearer than ever that ethnic integrity is the only choice for people in Xinjiang.

Source: Global Times

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