TM OFFERS MORE SPEED FOR LESS

Unifi executive vice president Anand Vijayan said the new pricing is part of the company’s initiative to offer affordable and inclusive solutions for consumers in Malaysia. — SHAARI CHEMAT / THESTAR

INTERNET users in Malaysia can expect to experience faster speeds at a more affordable rate with TM's newly-revised Unifi broadband plans.

Effective today, TM has lowered the monthly price of its Unifi broadband plans where the 100Mbps plan is now listed at RM99, RM139 for 300Mbps, RM159 for 500Mbps.

Previously the monthly plans were priced at RM129, RM149 and RM209 respectively.

The company will also be pricing its 1Gbps and 2Gbps standalone plans at RM289 and RM319 per month.

Previously the 1Gbps and 2Gbps plans bundled with Unifi TV and Netflix subscriptions were priced at RM378.80 monthly and RM428.90 monthly.

For a limited period of three months, the company will also be offering the 100Mbps plan for RM89. Both new and existing eligible customers can subscribe to the plan.

Unifi executive vice president Anand Vijayan said the new pricing is part of the company’s initiative to offer affordable and inclusive solutions for consumers in Malaysia.

“Aligning with the Ministry of Communications and Digital’s aim to provide higher Internet speeds at lower prices, Unifi’s vibrant new broadband packages offer greater affordability through significant price reductions, value-added converged lifestyle services and integrated business solutions,” he said at a media briefing in Kuala Lumpur on Oct 4.

As for existing customers, a free speed upgrade is in store. According to Anand, customers will be automatically upgraded to the next highest speed tier based on their existing plan. He said no obligations or service re-contract are required.

 

According to Anand, existing customers will get free speed upgrades According to Anand, existing customers will get free speed upgrades

“This free speed upgrade will be rolled out to eligible Unifi customers, driving home its commitment to deliver higher speeds at lower prices to all customer segments,” he said, adding that the transition is expected to take place in phases between now and January 2024.

Existing customers will be informed of the new speed upgrades via the official communications channel such as SMS and through WhatsApp.

Unifi will also offer a bundled plan that comes with 100Mbps Unifi and UNI5G Postpaid unlimited mobile data plan for RM149 per month plus a new device.

“Addressing concerns about the affordability of 5G-enabled devices, this new bundle comes with a free 5G smartphone - allowing more Malaysians to conveniently adopt and enjoy 5G capabilities,” Anand said.

As Malaysia moves towards achieving 80% 5G network coverage in populated areas by the end of the year, the company said Unifi Mobile is also actively driving 5G adoption among users by simplifying their transition to 5G plans.

"All of its #LiveUnstoppable UNI5G postpaid and prepaid offerings are automatically enabled with 5G, reducing the need for additional activation or documentation," said Unifi Mobile executive vice president Jasmine Lee.

The company has set a new baseline for affordable broadband with the 100Mbps plan now being priced at less than RM100, added Anand. TM is committed towards empowering digital inclusivity across all user segments.

The company will continue to offer the 30Mbps plan for RM69 under Pakej Rahmah Unifi to key customer groups including the underserved communities such as senior citizens, OKU, B40 communities and armed uniform veterans.

Anand said eligible customers under these groups can also subscribe to Unifi’s Pakej 5G Rahmah offering unlimited data and get 5G devices starting from RM120.

The company clarified that Pakej Rahmah Unifi customers will not get the free speed upgrade to the next speed tier which is 100Mbps. It added that other curated offerings for key customer groups will be announced later.

Meanwhile customers in the micro, small and medium enterprises (MSMEs) segment will also see price reductions in Unifi Biz Fibre offerings.

The 100Mbps plan is now priced at RM129, RM199 for 300Mbps, RM239 for 500Mbps, RM319 for 1Gbps and RM369 for 2Gbps.

Previously the plans were priced between RM139 to RM399.

“Adding more value for businesses, the new broadband plans come bundled with Unifi’s Simple Voice Plan, offering the lowest voice rates across any network for calls to any fixed or mobile line nationwide,” Anand said.

Unifi Biz Fibre customers will also be given priority at Unifi Concept Stores with access to premium lanes to address specific issues or queries.

The company is also committed towards enhancing its customer experience. Among its initiatives are conducting proactive analysis to identify service issues before it impacts customers and perform restorations remotely whenever possible.

“This is conveniently managed via the MyUnifi app which also serves as a one-stop portal for all Unifi’s customers needs,” Anand said.

“TM continues to push the envelope in delivering innovative solutions and services that will power Malaysia towards becoming a digital nation,” he concluded.

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Before that on July 11, MCMC had reportedly said that only after the services providers had signed an access agreement could the public see a cut in retail prices for fixed broadband services.

State of GLCs a matter for concern

A MAJOR topic at the inaugural Malaysian Economic Symposium held on July 26 at the Parliament Complex was government-linked companies (GLCs). The big issues about GLCs are not only their large presence in the economy but also their governance.

As mentioned in the symposium, which was jointly organised by the Office of the Speaker of the Dewan Rakyat, the Backbenchers Council and the Parliamentary Caucus on Reform and Governance to get a deeper understanding of the challenges facing the economy, there are so many GLCs that nobody knows what the total number is. The other concern is their lack of transparency and accountability.

About 15 years ago, the then prime minister launched the GLC Transformation Programme to raise the standards of corporate governance in government-linked companies following the guidelines issued by the Securities Commission and Bank Negara Malaysia, as part of the reforms to make the economy more resilient to external shocks.

The New Economic Model report to the National Economic Action Council also stressed the need to reform GLCs so that they do not affect adversely the efficiency and competitiveness of the economy and become an obstacle towards making Malaysia a fully developed high income country.

Khazanah Nasional, Employees Provident Fund (EPF) and Permodalan Nasional Berhad (PNB) adopted these guidelines to strengthen their internal checks and balance and make their major GLCs more attractive to local and foreign investors. Good governance in the companies owned by these three national institutions is important as their shareholdings in the corporate sector account for a big share of the market capitalisation.

Further, as the country’s national wealth fund, Khazanah realised its responsibility as an MoF (Ministry of Finance) Inc corporation to set the tone for good governance.

EPF and PNB are responsible for paying good dividends to millions of their subscribers. Like Khazanah, they too insist on their investee companies to adopt good governance practices so that when they do well in the market place, the benefits will go to their subscribers.

One of the important guidelines in good corporate governance is that the board of directors should be evaluated on the “fit and proper“ criteria before they are appointed. One major requirement in the criteria is that the nominee for board appointment should not be politically connected or linked so as to protect the independence of the board from outside interference.

A good board should have the committees on audit, nomination, renumeration and risk management actively checking the management and also providing it with professional advice and recommendations.

The presentation by the university professor at the symposium highlighted the political links of GLCs, with many ministries involved in overseeing them. Thus, the ministries dealing with rural and land development, technology and research, tourism, sports, youth and culture are among the ministries which have GLCs to implement their policies and projects.

Ministerial influence on the GLCs is not always good. The federal GLCs are MoF Inc in ownership but administratively, they answer to the ministers. Often, the GLCs have bumiputra partners who are linked to the top circles or their own relatives in forming joint venture business to provide the privatised services to the ministry. With the political connections, the contract prices that the ministry pays to the GLCs for supplying the work orders or purchases may well be above the market price. The GLCs are thus operating at the expense of taxpayers.

Some politicians use GLCs and trustee foundations under religious authorities to promote their political activities under the guise of CSR (corporate social responsibility), like sending pilgrims to Mekah, sponsoring religious events, building surau or paying for goodwill golf trips overseas, including their wives’ travel costs.

States also have their GLCs established as Mentri Besar Inc companies or as subsidiaries of statutory bodies like state economic development corporations (SEDC) and state agricultural development corporations. Many of these GLCs have joint ventures with bumiputra partners who are politically linked. Malay property developers have raised issues over the SEDCs which build shop lots and commercial buildings at lower cost because they get priority access to state land and often at lower than market price, thus undercutting the genuine Malay private sector.

The Pakatan Harapan government has pledged that the appointments to GLCs will be non-political in the sense that politically active persons will not be appointed as directors of the companies. The government wants to bring professionals to serve on the GLC boards to improve their performance. The definition “non- political“ should include persons holding any kind of party positions because those at the lower levels can be just as ambitious in using the GLCs for gaining influence among the top leaders.

Some professionals have left active politics but remain advisers to a political party or are business associates with high-ranking politicians or are married into powerful political families. It's not clear whether such professionals can be considered as independent or free from politics.

A good board should respect the views of its committees on nomination, remuneration, audit and risk management. These committees are mandatory for listed companies and banks as the Securities Commission and Bank Negara are very strict about good corporate governance to provide the internal checks and balance to prevent the board from making wrong decisions or from being influenced by the chairman’s personal or political interests.

The government should make it compulsory for all GLCs to be similarly regulated, especially those under the control of state governments and statutory bodies as they are highly politicised.

Business associations have always complained in every dialogue with the government that the GLC sector is too large and is crowding out the private sector. As growth is fundamental so that more wealth can be created in the economy to generate the resources for the government to spend on the poor, it should consider reducing the size of the GLC sector so as to strengthen the investment climate and provide more room for the private sector to expand locally. Those GLCs that are a financial burden to taxpayers should be closed down or sold off before they cause a financial crisis to the country.

Tan Sri Mohd Sheriff Mohd Kassm Kuala Lumpur


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Slow and costly: An internet user waiting for a page to load.

PETALING JAYA: Malaysians may be one of the most globally-connected people but it’s not necessarily at a speed they want.

According to a new global survey, the average broadband speed in Malaysia is slower than Vietnam and Cambodia in the region, and barely ahead of Myanmar.

Almost three times slower than Vietnam, Malaysia at 5.48 Megabits per second (Mbps) was ranked a low 126 out of 192 countries surveyed from May 2013 to April this year in the recent Net Index.

Zooming to the number one spot was Hong Kong with a speed of 78.3 Mbps. Singapore sped to second placing at 66.6 Mbps while South Korea was ranked fourth (53.77Mbps), the United Kingdom 23rd (26.85Mbps) and the United States, 32nd (23.9Mbps).

The survey was conducted by Ookla – a global broadband testing and web-based network diagnostic applications company that compares the download, upload and line quality of broadband connections.

Commenting on the survey results, Federation of Malaysian Manu­facturers (FMM)’s ICT and multimedia committee chairman Dr Neoh Vee Heng said its 2,678 members were generally concerned about the country’s slow Internet speed, the unavailability of wireless and fibre connections, and the high cost of connectivity.

“One member who is investing in a big project in Sepang is very worried about the slow 1Mbps broadband speed in that area.

“More and more FMM members are becoming heavily dependent on the Internet for their global business communications and transactions. Unfortunately, connectivity in Ma­­laysia is slow and costly compared with our neighbouring countries,” he said, adding that it was important for businesses to have fast Internet connectivity at a reasonable cost.

The FMM would meet with the Malaysian Communication and Multimedia Commission (MCMC) to discuss how broadband services could be improved and its cost reduced, he said.

Federation of Malaysian Consumers Associations (Fomca) secretary-general Datuk Paul Selvaraj said slow Internet connection was among the top grouses of consumers.

“Consumers sign up for pricey packages expecting fast, stable connectivity but on most occasions, the telco companies fail to deliver. Despite having highlighted the problem many times before, the telco companies have failed to respond,” he said.

He urged the MCMC to act on telco companies that did not keep their promises because of a clause that says “the speed is not guaranteed due of various factors”.

“It is the telcos’ responsibility to ensure that all the necessary infrastructure is in place before they go around promising speedy Internet connectivity,” he said.

Symantec Malaysia systems engineering director Nigel Tan said the Government had announced an allocation of RM1.8bil under Budget 2014 for the second phase of the High-Speed Broadband (HSBB) project to increase the speed and extend the access areas in the urban, suburban and rural areas.

“This is a key initiative in making access to information easier as the nation moves into an information-driven economy.

“The need for speed correlates with how a huge part of our lives are conducted online – from sending e-mails and e-banking to watching videos and video-chatting.

“Our increasingly digital lifestyle consumes vast volumes of bandwidth,” he said.

He, however, warned that the grass may not be greener on the other side as cybercriminals tend to target computers that were connected to high-speed broadband Internet.

Netizens: Viewing rich content files a chore 

PETALING JAYA: Internet speed in the country is still lagging and varies according to locations, according to netizens here.

IT executive T.Y. Teoh, 29, said the country’s current Internet speed was all right for light browsing of news portals but “absolutely unacceptable” for viewing multimedia-rich content or downloading movie and audio files.

“Even watching a short clip on YouTube is frustrating because it keeps buffering,” he complains. His 3G package is supposed to be for speeds of between five and 10Mbps, but he usually only surfs at the speed of two to 3Mbps.

“For more than RM100 monthly, I feel shortchanged.”

He said 4G connectivity was no better because at different locations, the speed varied vastly.

Citing an example, he said in Petaling Jaya, the speed was usually 50Mbps but in Penang, it was only 20Mbps.

“It is the same telco provider, yet there is a big 30Mbps difference. Why?” he asked.

Bank staff P. John Eric, 38, who is “always online”, said free public hot spots and 4G data plans were still unreliable and unstable.

“In other countries, you get the speed that is advertised – usable hotspots and decent speeds.

“Here, it is all hype,” he said.

Source: by Christina Chin The Star/Asia News Network

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IPTV market in Malaysia

The more the merrier in the IPTV market

Hopefully the battle gets fierce so that quality and content will improve to offer more choices to consumers.

IT has taken two companies - Astro and Maxis - within the same stable a long time to come out with their Internet Protocol TV (IPTV) offering.

The Maxis/Astro IPTV/broadband services were originally expected to be launched by end-2012 but were postponed to the end of the first quarter in 2013.

Astro and Maxis entered into partnership for IPTV/broadband collaboration in September 2012.

The good news is that both companies launched the Astro B.yond IPTV offering this week, riding on Telekom Malaysia Bhd's (TM) high speed broadband (HSBB) network.

Now there is another choice in the market place and Astro/Maxis will compete head-on with TM for market dominance in the IPTV segment. There are several other smaller players offering IPTV but not on the scale of these two.

A report said the continuous improvement on the speed of broadband and the availability of interactive applications would play a crucial role in the expansion of IPTV market around the globe.

Broadcasters and telecoms players globally have a new way to increase customer average revenue per user with the expansion of broadband and IPTV. The forecast is that the global IPTV market will rise to about US$106mil (RM323mil) in 2014. European countries are the biggest markets for IPTV, with France, the UK, and Germany leading the growth.

Asia is also responding strongly to this new phenomenon. This week, South Korea's SK Telecom saw its earnings rise, with its media business securing 600,000 paid subscribers for its mobile IPTV service in the first quarter. Astro claims to have a subscriber base of 3.5 million households representing 52% of Malaysia's total households of 6.7 million.

It is entrenched in the market place and TM's UniFi subscribers are readily accessible market for the Astro B.yond IPTV product as both are carried on the same HSBB network.

The caveat is that TM UniFi residential subscribers are locked in a two-year contract.

TM has to date activated more than 548,000 UniFi subscribers on the back of 1.39 million premises passed, covering 102 exchanges nationwide which translates to a 38% take-up rate. TM offers IPTV via HyppTV.

The choice is out there today, hopefully the battle gets fierce so that quality and content will improve to offer more choices to the consumers. As for pricing, it is still steep despite the value propositions and for a wider mass market appeal, the rates need a review.

And while Astro/Maxis claim they have a value proposition, TM may want to look to getting a bigger content library, and certainly, a cellular tie-up is recommended to counter the bundling that Astro/Maxis is offering.

Celcom Axiata is waiting on the sidelines. It also needs to get into the IPTV game and both TM/Axiata should begin talking seriously.

Friday Reflections - By B.K. Sidhu  
Deputy news editor B.K. Sidhu is still thinking about how and when the digital cable TV operator will enter the fray.


Astro upgraded on IPTV potential 

Target price: RM3.38 

ASTRO Malaysia Holdings Bhd has finally launched its Astro B.yond Internet protocol TV (IPTV) with Maxis Bhd, which could complement its services to subscribers with more value proposition and significant savings.

Although the Maxis-Astro IPTV offering enjoys lower earnings before interest, tax, depreciation, and amortisation (EBITDA) margin compared to Time-Astro IPTV, synergistic benefits to be reaped from this collaboration should be more than enough to offset the shortfall.

It was reported that Astro Malaysia Holdings has officially launched its Astro B.yond IPTV with Maxis Bhd as an alternative for consumers to have access to home fibre broadband internet and home voice services.

On this Maxis-Astro IPTV offering, we understand that the fibre broadband packages provided by Maxis will range from 10Mbps to 30Mbps.

The B.yond IPTV content packages provided by Astro will be on SuperPack, Value Pack and Family Pack with prices ranging from RM37.95 to RM100 per month with an optional Home Voice Package of RM20 per month.

We understand that Astro will recognise 100% of the average revenue per user (ARPU) from this IPTV collaboration.

For instance, assuming customer A subscribes to the basic 10Mbps broadband package with a SuperPack1 content selection, the total ARPU will be RM248 per month (RM148 from the broadband package and RM100 from the content package) and Astro will recognise 100% of this total ARPU of RM248

Subsequently, in the cost of sales component, Astro will recognise 75% of the broadband ARPU (which is equivalent to RM111 in this case) as the cost to be distributed back to Maxis.

Based on our back-of-the-envelope calculation, the EBITDA margin of the Maxis-Astro IPTV collaboration will be circa 29% versus the circa 38% of the Time-Astro IPTV's EBITDA margin.

This implies that with a likely increasingly higher take-up for the Maxis-Astro IPTV offerings, the EBITDA margin of the group on the overall will be diluted on a percentage basis.

As this Maxis-Astro IPTV will be complemented by Maxis' extensive reach of 1.3 million homes compared to Time's reach of 100,000 homes, we believe that it could immediately give a boost to its revenue.

This should increase its absolute profit despite the EBITDA margin dilution should the product be well taken up.

We also understand that 1.1 million (or 85%) of the current high-speed broadband (HSBB) home premises are on Astro's subscribership.

That said, for current Astro subscribers who are also having the TM Unifi package, they could achieve better value propositions and cost savings by subscribing to this new IPTV packages.

We are sanguine on this collaboration as it has bundles of win-win benefits for the subscribers and synergistic benefits for Astro and Maxis.

In conjunction with that, we are assuming circa 65,000 and circa 175,000 subscribers to take up this IPTV offering (mainly on SuperPack packages), taking cues from the management's guidance of circa 60,000 to 70,000 and 170,000 to 180,000 subscribers in 2014 and 2015 respectively.

Consequently, our net profit has been increased by 2.4% to 9.9% in 2014 and 2015 despite a lower EBITDA margin of 32.4% (from 32.7%) and 33.4% (from 34.2%) for the two years.

Consequently, our DCF-derived target price has now been increased to RM3.38 from RM3.10.

As the target price offers a decent capital upside of circa 15%, we are upgrading our “market perform” call on Astro to an “outperform.”

By Kenanga Research

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