OWNERS TO PAY FOR TENANTS' CRIMES, Beware who you rent to, Police to hold owners, JMBs, and security firms accountable for scam centres

 

Suspicious individuals: Comm Ramli showing the suspects from the raids on three call centres during a press conference at CCID headquaters in Kuala Lumpur. — AZHAR MAHFOF/The Star

KUALA LUMPUR: Property owners can no longer collect a big, fat deposit and rent in advance, and then sit back and enjoy the money without bothering about their property.

They will now be held responsible for any crime committed at their premises, say police.

Joint management bodies (JMB) of high rise residences and security companies can also be charged in court should they fail to report any suspicious or criminal activity at property under their care.

“These people can no longer claim ignorance when crimes occur at these premises,” Commercial Crime Investigation Department (CCID) director Comm Datuk Seri Ramli Mohamed Yoosuf said.

“Some security companies, owners and JMBs know about criminal activities including the existence of scam call centres. But they feign ignorance.

“It is quite alarming that scam syndicates now prefer to set up call centres at condominium units, especially the luxury ones,” he told a press conference at CCID headquarters yesterday.

Comm Ramli said investigations into call centres will no longer be focused solely on criminals but also the owners, JMB and security companies.

“We will propose that all three parties be charged under Section 120(B) of the Penal Code for criminal conspiracy.”

Scam syndicates often pay rent for up to a year in advance or even buy residential units in cash, he said.

“Owners are just happy to get such a big payment, but they must also be responsible for all activity at their premises or buildings,” he said.

He was commenting on the matter following recent raids at three condominiums here which had been used as scam calls centres.

“I urge all parties, especially owners of premises, to conduct KYC (know your customer) before allowing anyone to rent or buy such premises.

“It is their owners’ responsibility to ensure no criminal activity occurs at these premises,” he said.

On the raids, Comm Ramli said 11 Chinese nationals were detained at the three condominiums along Jalan Tun Razak on Feb 26.

“In the first case, three men and a woman were detained while various items, including laptops and mobile phones, were seized.

“The syndicate had a lucky draw scheme targeting Chinese nationals and using QR codes. They had been operating for about two months,” he said.

In the second raid, two men aged 31 and 40 were detained for running a scam targeting online gamers, Comm Ramli said.

“They targeted victims from China and Singapore and used Telegram to advertise their bogus online games.

“Victims had to make payments in US dollars before they could register. However, they could not access the games after payments were made,” he said.

In the third raid, five men aged between 33 and 35 were held.

One of them was the supervisor while the four others were customer service officers.

Investigations showed the syndicate was running an investment scam, targeting Chinese nationals using the  “mycaifuhao.eastmoney.com” platform, he said.

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Bukit Aman to hold owners, JMBs, and security firms accountable for scam centres

KUALA LUMPUR: Bukit Aman is taking a firm stance against scam call centres by pushing for property owners, joint management bodies (JMBs), and security companies to be held liable if such activities are found on their premises.

Bukit Aman Commercial Crime Investigation Department (CCID) director Comm Datuk Seri Ramli Mohamed Yoosuf said these entities could no longer claim ignorance if illegal activities take place in their rented buildings or units.

“We received intelligence that some security companies, owners, and JMBs were aware of criminal or suspicious activities happening on their premises,” he told a press conference at CCID headquarters on Wednesday (March 5).

He said it was alarming that scam syndicates often chose luxury condominium units as their operational bases.

Investigations will no longer focus solely on the scammers themselves but also on the property owners, JMBs, and security companies that allow such illegal activities to take place.

“We will not hesitate to propose charges against these entities under Section 120(B) of the Penal Code for criminal conspiracy,” he said, adding that prosecution could be based on statements recorded during investigations.

His comments followed three recent raids on condominium units in Kuala Lumpur that were being used as scam call centres.

Ramli urged property owners to conduct proper background checks before renting out their units to avoid being implicated.

"I urge all parties, especially owners of premises, to conduct KYC (know your customer) before allowing anyone to rent or use such premises.

“Excuses such as not realising criminal activity was happening will no longer be accepted. As owners, it is their responsibility to ensure no such activities occur,” he said.

He added that scam syndicates often paid lump sums for up to a year’s rent or even bought residential units in cash, making it even more crucial for owners to verify the nature of their tenants’ activities.

“Owners might be happy receiving such large payments, but they must also ensure they know what their premises are being used for,” he said.

On February 26, police conducted raids on three condominiums along Jalan Tun Razak and detained 11 Chinese nationals suspected of operating scam call centres.

In the first raid, three men and a woman from China were arrested for running a lucky draw scam targeting Chinese nationals. Police seized four laptops and six mobile phones. The syndicate had been operating for about two months.

In the second raid, two Chinese men aged 31 and 40 were detained for operating a scam targeting online gamers from China and Singapore. The suspects used Telegram to promote bogus online games, requiring victims to make payments in US dollars before registering. However, victims were unable to access the games even after making payments.

The third raid saw five Chinese men, aged between 33 and 35, arrested for running an investment scam. One of them was identified as the supervisor, while the other four acted as customer service officers. Police seized four computers, six mobile phones, and a laptop.

Investigations revealed that the syndicate had been operating from the condominium for a year, using the “mycaifuhao.eastmoney.com” platform to lure victims. Those interested were given a link and ID through the Mosgram application and joined a live investment class.

Ramli said the case is being investigated under Section 420/120(B) of the Penal Code and the Immigration Act.

With scam call centres becoming increasingly sophisticated, authorities are stepping up efforts to ensure that those facilitating these illegal operations—whether intentionally or through negligence—are held accountable.

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When a tenant refuses to leave

Purchasing a sub-sale property occasionally comes with a tenant included as part of the deal, according to the agent anyway. But what happens when all the documents are done and dusted, and then the tenant changes his/ her mind and refuses to leave?

Evictions happen more often than one might think, and the ensuing processes are some of the most headache-inducing, therapy-requiring tasks in the history of mankind.

how do cases like this even occur? sometimes, loopholes are present in documents like tenancy agreements.

As the legal contract between a landlord and a tenant, the papers outline every duty and obligation of each party while the tenancy is valid. It is extremely important to draft a well-written tenancy agreement. It might sound like the most obvious thing in the world, yet issues like these still prevail even today.

Understanding tenant’s rights

Before taking any measures, property owners need to grasp the rights afforded to tenants. Legal frameworks in most jurisdictions provide protections against unlawful eviction, which means that landlords must adhere to established protocols before evicting someone.

Ignoring these regulations can lead to legal repercussions, including financial penalties and potential lawsuits. Familiarising youself with the local tenantlandlord laws can help property owners avoid headache-inducing pitfalls.

The next course of action

■ Legal fees in eviction cases can reach up to RM30,000

■ Six months typical for case settlement

■ Keep detailed records of all interactions, payments and formal notices

should involve a thorough review of the tenancy agreement linked to the property.

As described by law firm Kevin Wu and Associates in their article titled “Tenancy Law in Malaysia: Evicting Tenants”, a tenancy agreement is a binding contract between a tenant and a landlord which outlines the rights and responsibilities of each party during the tenancy period. The tenancy period is usually created for a term which does not exceed three years, otherwise, it will be considered as a lease.

If the tenancy period has expired, they can issue a Notice to Quit, which formally requests the tenant to leave by a specific date, typically allowing a reasonable timeframe based on local regulations.

however, if the tenancy agreement is still active, the landlord will have to wait until its expiration or may need to explore other options, such as negotiating an early termination.

A Notice to Quit must be drafted per the specifics of the tenancy agreement and any local regulations, so consulting a real estate attorney is advisable.

This step ensures the notice is legally sound and appropriately delivered, protecting the landlord from potential disputes.

In the event the tenant does not move out of the rented property after the notice period ends or after the tenancy is terminated, and without the landlord’s consent, the tenant is liable to pay to the landlord double the rental payable under the tenancy pursuant to section 28(4) (a) of the civil Law Act 1956.

Attempting peaceful resolution

Often, proactive communication can help pave the way for a more positive and friendly resolution. Initiating a conversation with the tenant to discuss their situation and the possibility of vacating might be all it takes.

Offering flexible timelines or even financial incentives, such as a relocation bonus, or help with moving costs, can make the transition smoother for everyone involved. Establishing a cooperative dialogue mitigates stress and fosters goodwill, allowing both parties to reach an agreeable outcome.

If attempts at negotiation do not get the desired results and the tenant remains stubbornly uncooperative, seeking legal advice becomes paramount.

An experienced attorney specialising in landlord-tenant law can guide the property owner through the intricacies of the eviction process, from drafting necessary legal documentation to representing them in court if the situation takes a turn for the worse.

should legal proceedings become inevitable, initiating a lawsuit may involve filing a claim in a local court and subsequently obtaining a court order for eviction.

It is important to keep in mind that these processes can be time-consuming, sometimes stretching over several months and may lead to increased frustration and anxiety for property owners feeling trapped in their predicament.

The financial and emotional toll

The financial ramifications of an eviction can be substantial, adding to the overall stress of the situation. Legal fees can accumulate quickly, especially if the case drags on or requires multiple court appearances.

several studies have found that the fees can reach up to rm30,000 and the eviction process could drag on for half a year.

Additionally, there’s always the potential risk of property damage. In some unfortunate scenarios, tenants may do intentional harm to the property during their exit, resulting in costly repairs and delays in re-renting or selling the unit.

The emotional toll can also be significant. The anxiety, frustration and uncertainty in dealing with a non-compliant tenant can weigh heavily on property owners, making it difficult for them to focus on other aspects of their lives.

understanding that it’s normal for property owners to feel overwhelmed in these situations can be helpful, so seek out support from friends, family or even groups of fellow landlords who can provide the necessary guidance and reassurance needed.

Be proactive

To reduce the risk of facing similar challenges in the future, property owners should consider using several proactive strategies. First and foremost, thorough tenant screening is crucial.

conducting comprehensive background checks that include evaluating rental histories, credit scores and personal references can be beneficial.

A well-informed decision at the outset can minimise the likelihood of disputes later on.

Additionally, it is vital to draft a clear and comprehensive tenancy agreement that explicitly outlines all terms and conditions related to the lease.

This should cover aspects such as payment schedules, maintenance responsibilities, acceptable behaviour standards and clear procedures for termination.

A well-defined agreement can help forestall misunderstandings and promote clarity among both parties.

Maintaining open lines of communication with tenants is also essential. regular check-ins can help address any concerns they may have before they escalate into larger issues.

Moreover, keeping detailed records of all interactions, payments and formal notices can further protect property owners in any future disputes.

By SAMANTHA Wong samantha.wong@thestar.com.my

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Tenancy tales of horror, Cops may go after landlords who rent units to criminals; owners had the right to do monthly inspection, Law needed to lay out rights, responsibilities

Tenancy tales of horror - Sad state of affairs: A house owner checking the condition of his house after a tenant moved out in Puchong. — FAIHAN GHANI/The Star

PETALING JAYA: A businesswoman got the shock of her life when she received a call from the police asking her to go to her posh KLCC-facing condominium.

“When I arrived, I was stunned to see the unit in a wreck and that an illegal gambling centre had been operating from there.

“It was a nightmare. I had to go to the police station several times for my statement to be recorded.

“Not only that, I had to fork out a lot of money to clean up and repair my unit,” said the woman, who wanted to be known only as Shima.

She had not suspected anything amiss because her tenant – who claimed to be an engineer – was always prompt with his rent.

“This incident has given me a lot of anguish and stress. My unit has been empty for two years now. I just don’t dare rent it out again,” said the mother of two.

Shima admitted that she had not checked on her unit after renting it out as she respected her tenant’s privacy

A senior journalist was happy when he rented out his house to a young couple with two kids in May last year.

Everything had looked fine in the beginning, but things started to go wrong a few months into the tenancy.

The rent payment was erratic, with no money coming for several months, and when he decided to end the tenancy agreement, he was shocked to find that they had defaulted on the utility bills.

“They seemed like a decent couple with two young children when they first moved in, in May 2022. But after three months, the problems began.

“Every time, I called them for the payment, they had excuses. Business was slow, someone had died, someone was sick.

“In February this year, there was one payment and none after that. I waited until August before finally telling them to leave. They left in early November,” said the 65-year-old Penangite, who is based in the Klang Valley.

When he repossessed the house, it was in a total mess.

“The toilets were broken and dirty, with caked soap on everything. There were nails everywhere. The wiring was badly damaged.

“There were rats living in the house compound. It cost me close to RM5,000 to repaint and repair to make it look like a decent home again,” he fumed.

What was worse, he added, was the unpaid electricity bill since November 2022.

“Why was there no action taken by the utility company? I had to pay up as I could not trace the couple and they would not answer my calls.

“The water bill was also unpaid for at least six to seven months. After they vacated the house on Nov 21, Air Selangor sent a notice of disconnection if I did not pay up.

“So, I lost easily seven to eight months of rent money, and had to fork out another RM6,000 for bills and repairs. Now, I am very cautious about who I rent my house to or even if I should even rent it out at all,” he said.

Another apartment owner, who wanted to be known only as Zulkifli, no longer wishes to rent out his unit in Tanjung Bungah, Penang, after a bad experience a few years ago.

“I rented out my unit to a childless couple in 2015. They seemed nice and both were professionals.

“Their rent payment was good initially, but arrears started to pile up in the second year of their tenancy.

“After failing to pay the rental for two successive months, they suddenly moved out at the end of 2016,” he said.

Zulkifli, 40, said although he could offset the outstanding rental from their deposit, his unit was in a shambles.

“Most of the furniture was broken and the place was so dirty,” he said. 

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Cops may go after landlords who rent units to criminals

KUALA LUMPUR: Police want landlords who rent out their houses or apartments to criminals, including scam syndicates, to be held accountable.

Bukit Aman Commercial Crime Investigation Department (CCID) director Comm Datuk Seri Ramli Mohamed Yoosuf said they are pushing for the possibility of putting the liability on the owners.

“We have encountered many cases where such houses and apartments are being used as scam call centres.

“Recently, we detained more than 20 scammers, who rented several houses to operate as call centres.

“This has to stop,” he said in an interview yesterday.

Comm Ramli said while some syndicates are willing to pay a high rate of rent, owners and property agents must look past making a profit.

“Some syndicates are willing to pay up to six months in advance in rent but rationally, the owner or agent must think there is something wrong somewhere.

“In some instances, the syndicates would place 65 people in several housing units, in other instances, 20 people,” he said.

Kuala Lumpur police chief Comm Datuk Allaudeen Abdul Majid said most of the scam call centres raided in the city were located in luxury condominiums and apartments.

“It is bewildering that such criminals were allowed to operate in such prestigious locations, when in fact, it would be hard for regular people to even enter the premises.

“I have also instructed KL CCID to step up operations against the call centres in the city,” he said.

So far, KL CCID had conducted 1,311 raids on online crime syndicates in the city, he added.

“We have detained 855 people for their involvement in scam call centres between January and September this year.

“In the past two months, some 20 raids were conducted and 342 people were arrested,” he said.

Universiti Sains Malaysia criminologist Datuk Dr P. Sundramoorthy said landlords must be proactive and take full responsible for the action of their tenants.

“As the owner, your responsibility is not solely about rental. You are liable for the behaviour and action of your tenant,” he said, adding that owners had the right to do monthly inspection but without violating too much of their tenants’ privacy.

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Law needed to lay out rights, responsibilities

 

 

PETALING JAYA: It is time to push for the tabling of the Residential Tenancy Act (RTA) to better clarify the responsibilities of landlords and tenants, say property agents.

Malaysian Institute of Estate Agents president Tan Kian Aun said the country needs more specific legislation on tenancy agreements, adding that the current situation often left landlords and tenants without a clear legal framework on their rights and responsibilities.

“The proposed RTA aims to regulate and standardise the relationship between landlords and tenants,” he said in an interview.

The Act, said Tan, would serve as a comprehensive guide, eliminating the need for individual tenancy agreements that often resulted in varied terms and conditions.

“Unlike the existing practice, the Act would set standardised rules, specifying legal and illegal activities for tenants and landlords.“This would address illegal activities, immoral behaviour and law violations within the rented premises,” he said.

On March 29, 2023, Deputy Local Government Development Minister Akmal Nasrullah Mohd Nasir told Parliament that the RTA, which is aimed at addressing rental property issues, would be tabled in Parliament next year.

The ministry, he said, is currently conducting a study on drafting the Act.

Tan said currently, there is also no specific legal provision for authorities like the police to intervene in cases of tenancy disputes, which would typically fall under civil jurisdiction, requiring the affected parties to pursue legal action for breach of contract.

The Act, he said, should also empower the relevant authorities to take appropriate action in cases of criminal activities.

Before the RTA comes into effect, Tan suggested landlords engage with tenants to first establish evidence that they are unaware of any illegal activity or “alternate uses” of their property.

“When tenants inquire about permission for activities such as gambling, landlords must refuse and retain evidence of their conversation. We often advise landlords to do this to protect their rights,” he said.

Property agents also play a crucial part by conducting thorough background checks on tenants, such as criminal records and solvency to ensure that they are not bankrupt, he added.

“We also verify employment status, request documentation such as visas and employment letters for foreigners, and scrutinise income details,” he said.

Lawyer Eric Choo advised landlords to protect themselves by ensuring that their tenancy agreements explicitly state the purpose of property use as well as the prohibition of illegal activities.

“These crucial clauses, typically included in tenancy agreements prepared by qualified lawyers, help safeguard landlords from being implicated in any criminal activities carried out on their premises,” he said.

Landlords, stressed legal counsel Marcus Tan, must lodge a police report upon discovering that tenants had been using their property for criminal activities.

“Failure to do so may result in the landlord being perceived as part of or even abetting the criminal activities.

“Without a formal tenancy or lease agreement, landlords may struggle to explain the situation to the police, potentially leading to suspicion and legal complications.

In Penang, state local government committee chairman Jason H’ng Mooi Lye said action could be taken against bad tenants under Section 70 (12) of the Road, Building and Drainage Act 1974.

“They need to be given 30 days to move out. If they fail to comply, they can be hauled up to court.”

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Parcel rent bills mailing soon

Stratified property owners given till December 31 to settle dues for 2019

Chow (second right) with (from right) Jagdeep Singh, State Land and Mines office director Akmar Omar and State Secretary Datuk Seri Farizan Darus, showing the new bills for the parcel rent in Komtar, Penang.

OWNERS of stratified properties will now have to pay parcel rent directly to their respective district and land offices.

Chief Minister Chow Kon Yeow said the billing for parcel rent, replacing quit rent, would be sent out to all parcel owners next month through their respective management corporations.

“Previously, it was paid by the respective management corporations of stratified properties.

“Since the bills will be sent out late, parcel owners are given until end of this year to pay up although the deadline is usually May 31 each year,” he told a press conference at Komtar on Friday.

Chow said the parcel rent came into effect since January this year.

He said the rates for parcel rent would be based on the size of each unit, while quit rent was based on the total plot of land which the building was built on.

“Parcel owners will need to update their addresses with the respective district and land offices when paying their parcel rent this year,” he said, adding that the parcel rent billing for next year will be sent to their addresses.

Citing an example, Chow said the total quit rent collected from a specific stratified property last year was RM28,268.

“The collection in parcel rent for the same property will be lesser at RM24,239, as it will not take into account common areas, unlike for quit rent,” he said.

State housing, town, country plan­­ning and local government committee chairman Jagdeep Singh Deo, who was also present, said the arrears for quit rent has amounted to RM65mil to date.

Parcel owners are advised to update their mailing addresses at the land and district office or online at etanah.penang.gov.my

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Deadly Rabies in Dogs Alert !

Taking the bite out of deadly rabies - BB

Informing the public: A villager reading a rabies awareness banner near Kampung Paon Sungai Rimu Bakung in Serian.

Quarantine declared in ‘rabies area’

The war against rabies is on with the Matang sub-district declaring it a “rabies infected area” effective yesterday, following the death of a rabid dog which bit two girls in Kuala Sepetang.

Calling it an immediate measure to curb the spread of rabies, Perak Mentri Besar Datuk Seri Dr Zambry Abd Kadir signed the declaration, which bars people from bringing dogs out of the zone.

If they want to do so, they will need written permission from the state Veterinary Services Depart­ment director.

Announcing the decision to the press yesterday, Dr Zambry said the area would be monitored by the Perak Veterinary Department.

A special task force headed by Perak Health Committee chairman Datuk Dr Mah Hang Soon was also formed.

“Those with pet dogs will have to watch them closely and keep them in enclosed areas.

“The Veterinary Department has hired qualified personnel to deal with rabid dogs. Dogs found having symptoms of rabies will be culled,” Dr Zambry said.

The authorities had begun vaccinating all pets within a 1km radius of Kuala Sepetang, about 70km from here, on Sunday.

Veterinary Services director-general Datuk Dr Quaza Nizamuddin Hassan Nizam said the two-year-old rabid dog bit its owner’s 11-year-old daughter and 12-year-old niece at a house in Tepi Sungai at about 7pm on July 4.

The dog is believed to have been bitten by another dog brought into the country on a boat by foreigners.

Dr Zambry said that although no other cases had been reported, the quarantine was put in place as a precaution.

“This restriction only involves animals. Humans can move freely in and out of the area,” he added.

At a separate press conference in Kuala Sepetang, assemblyman Chua Yee Ling said the focus would be on monitoring the movement of dogs, vaccinating pet dogs and taking samples from strays.

Meanwhile, the mother of one of the two girls bitten by the pet dog was unhappy that she was not told that the dead dog had tested positive for rabies.

The 40-year-old hawker, who only wanted to be known as Ooi, said she found out about it from friends who came to her house.

She said the two girls had recovered and returned to school.

“I hope the public will respect my privacy and let me focus on looking after the girls,” she said.

She said both girls would receive four more vaccine jabs at Taiping Hospital in the next two weeks.

Residents in the fishing village seemed calm, although many remained jumpy at the sight of stray dogs.

Veterinary Services Department officers were spotted going door to door to inform the villagers about rabies and enquire about pet dogs.

Sources: The Star  by T. Avineshwaran and Amanda Yeap


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Airbnb and other Home-sharing businesses have Hotels worried in US

Airbnb, the most popular of the home-sharing sites, has an estimated 2 million listings worldwide, with revenue of about $2.4 billion in the U.S. last year. Above, Echo Park Airbnb host Jonathan Entler, top left, and his daughter Ruby, top right, talk to guests James Green and Camille Smithwick in 2014. (Damian Dovarganes / Associated Press)

Tired of "sterile hotels," Brooklyn resident Kelly Dwyer turned to home-sharing site Airbnb three years ago when planning a Southern California trip, finding a Silver Lake apartment that came with two roommates: a dog and a cat.

"It was such a good experience that it sort of pulled me in," said Duncan, 40, a pet owner and musician. "I can't remember the last time I stayed in a hotel."

Hotel executives have long shrugged off Airbnb and other short-term rental websites. The home-sharing businesses weren't considered a threat to the $176-billion hotel industry because they were believed to primarily serve penny-pinching millennials.

But eight years after Airbnb launched with a single air mattress for rent in a San Francisco loft, the hotel industry is starting to worry that short-term rental sites may pose a serious problem. Not only is the company expanding, there is evidence that competition from rental sites is holding down hotel rates in some areas.

Airbnb, the most popular of the home-sharing sites, has an estimated 2 million listings worldwide, with revenue of about $2.4 billion in the U.S. last year. The business has been valued at $24 billion, higher than the $21-billion valuation of hotel giant Marriott International.

Even more concerning for hotel managers is Airbnb's torrid growth. In Los Angeles County, Airbnb listings increased 42% in the seven months ended in January, a Times review found. In some neighborhoods, the increase was much larger.

"Hotel companies are going to start paying a lot more attention to Airbnb now that their numbers are as big as they are," said Jamie Lane, a senior economist for the hotel research arm of real estate firm CBRE.

The industry came out firing recently with a study contending that a growing number of Airbnb landlords are really running "illegal hotels" in major cities, including Los Angeles, which lets them avoid taxes and regulations that hoteliers pay.

If Airbnb is impacting hotels in any way, it's in the ability to raise rates. — Brandon J. Feighner, director, CBRE hotel valuation and advisory services

That study, by the Pennsylvania State University School of Hospitality Management, concluded that nearly 30% of Airbnb's revenue in 12 big cities comes from people who rent out their properties at least 360 days a year, drawing an average of more than $140,000 annually.

Traditional hotels welcome competition, said Vanessa Sinders, a spokeswoman for the American Hotel & Lodging Assn., the trade group for the nation's 53,000 hotels, which commissioned the study. But she added that the growing number of Airbnb properties operating year-round aren't required to meet the health, safety and cleanliness standards that hotels must maintain.

"Competition in our industry thrives because everyone plays by the same set of rules designed to protect homeowners, guests and communities," she said.

Airbnb rejects such contentions, saying most of their hosts live in the homes they rent.

"In Los Angeles, 82% of Airbnb hosts in L.A. share the home in which they live, and furthermore, 80% of entire home listings in L.A. are rented for less than 90 days a year," Airbnb spokeswoman Alison Schumer said.

Hotels and online travel sites clash over booking scams Hotels and online travel sites clash over booking scams

Nationwide, Airbnb lists about 173,000 units, equal to about 3.5% of the more than 5 million rooms rented out by traditional hotels — not enough to pose a serious threat to the hospitality industry, according to a study by CBRE's hotel research arm. The study analyzed Airbnb's operations from October 2014 to September 2015.

The study goes on to say that Airbnb properties have started to pressure hotels to keep rates low in a handful of cities where home-sharing units are plentiful, including Los Angeles, San Francisco and New Yorks.

In Southern California, Airbnb may be keeping hotel rates from skyrocketing in areas such as Santa Monica, Hollywood, Beverly Hills and Marina del Rey, according to CBRE.

For example, hotel room rates around Los Angeles International Airport rose nearly 13% in 2015 over the previous year while rates in the Santa Monica and Marina del Rey area increased only 5.6%, CBRE found.

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In Santa Monica and Marina del Rey, Airbnb has one bedroom listed for every two hotel rooms, the report said. Around the airport, Airbnb has one room listed for every 4.4 hotel rooms.

In addition, Airbnb's rates around Santa Monica and Marina del Rey are nearly 30% lower than the hotel rates in the same area, according to the CBRE report. Around LAX, the Airbnb rates are 8% cheaper than hotel rates.

"If Airbnb is impacting hotels in any way, it's in the ability to raise rates," said Brandon J. Feighner, director of CBRE hotel valuation and advisory services.

Another area in Southern California where hotel rates may be held in check by Airbnb is Venice, where the home-sharing site had 1,741 listings in early January, according to data collected by Inside Airbnb, a site that tracks the company's short-term rentals.

That figure was 25% higher than the number of listings in May 2015, a Times analysis shows. The tourist-friendly area leads all Los Angeles County neighborhoods for Airbnb listings, ahead of Hollywood and Santa Monica.

Mark Sokol, an owner of the 120-room Hotel Erwin in Venice, said he feels pressure to keep his rates low because too many short-term rentals in Venice have turned into illegal hotels that operate year-round and don't pay the fees and workers' salaries of traditional hotels.

"When you have that much supply, it definitely has price pressure," he said.

Some hotel owners say they don't worry about competition from Airbnb because only hotels can offer guests the assurance of a clean room, with amenities such as a coffee maker, a television and a comfortable bed.

"Hotels are going to provide a standard hotel experience whereas Airbnb can be an adventure or a nightmare," said Ken Pressberg, owner of the Orlando, a 95-room boutique hotel near the Beverly Center.

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As young travelers advance in their careers and earn more money, he said he believes they will eventually abandon Airbnb for traditional hotels.

A survey of 1,650 adults by the travel search site Hipmunk found that 74% of millennials have stayed in a home-sharing property for a business trip, compared with just 38% for Gen Xers and 20% for baby boomers.

To lure young people away from short-term rentals, many hotel owners are investing in their properties, such as upgrading Wi-Fi speeds in the lobby, adding electronic tablets in the rooms and offering meals and drinks that are unique to their hotels.

"Airbnb is just another competitor that you have to keep your eyes on," said Phil Anderson, general manager of the DusitD2 Constance Hotel in Pasadena.

But for many young travelers, the quirky extras found at Airbnb properties are what attract them — extras they won't find at traditional hotels.

Tasmin Lofthouse, a 22-year-old marketing assistant from Blackpool, England, said she has booked an Airbnb property for her trip to Los Angeles in June because she wants to avoid the "commercialized and touristy" setting of a hotel.

"From what I've seen so far, Airbnb hosts are willing to go the extra mile, and some even let you help yourself to any homegrown vegetables or fruit they may have," she said. "I doubt you'd see that at a hotel."

Hotels and online travel sites clash over booking scams

The websites for Expedia and Orbitz Worldwide are seen next to each in a photo illustration. Hotels and online travel sites like Expedia are feuding over the real danger of booking scams. (Joe Raedle / Getty Images)

A battle is heating up between online travel sites and U.S. hotels over the best way to book your hotel room.

Like most things in business, the feud comes down to money.

The American Hotel and Lodging Assn., the trade group for hotels in the U.S., is pushing for legislation to crack down on fraudulent online booking sites that trick travelers into paying for hotel rooms but have no relation to the hotels. The group says the scams cost travelers up to $1.3 billion a year.

A coalition of online travel sites isn't buying it. The sites say the hotel industry is exaggerating the online scam problem to push travelers to book directly on hotel sites so that hotels can avoid paying sales commissions to the online booking sites.

“It's just a veiled attempt at trying to scare consumers to book directly with the hotel chains themselves,” said Philip Minardi, a spokesman for the coalition of online sites, including Expedia, Priceline and Airbnb.

Hotel chains launch Wi-Fi war
http://www.latimes.com/business/la-fi-hotel-chains-launch-wifi-war-20141226-story.html

The stakes are high in this feud. Travelers make an estimated 480 online hotel bookings per minute in the U.S. Hotels pay third-party booking sites commissions of up to 25% of the room price. Hotels also want travelers to book directly from them so they can pitch future deals and packages and develop guest loyalty.

Hotel industry officials reject suggestions that they are using the scams to scare travelers away from outside booking sites.

“The fact is online scams are hurting consumers and jeopardizing their confidence in the online booking process, while also harming the reputation of hotels,” said Katherine Lugar, president and chief executive of the hotel trade group.

BY Hugo Martin/Los Angeles Times

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